Veterinary Receptionist

Veterinary Receptionist Client Care Representative

Alpharetta Veterinary Specialty + Emergency (AVSE) is hiring a full-time Client Care Representative to join our team in Alpharetta, GA. This is an opportunity to support clients and their pets throughout the veterinary experience while working alongside Emergency and specialty medicine teams.

We are looking for a Client Care Representative who is passionate about client service, comfortable in a fast-paced veterinary environment, and committed to creating a positive, respectful, and welcoming experience for every client and patient.

Compensation

• $18–$22/hr based on experience
• Additional shift differentials available for overnight shifts

Benefits

• Uniform allowance
• Paid time off
• Medical, dental, and vision insurance
• 401(k) with employer matching
• Employee pet discount
• Short-term and long-term disability insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life insurance
• Professional development assistance
• Employee referral program
• Employee Assistance Program (EAP)
• And more!

Schedule

• Full-time
• Morning, swing, and evening shifts available

Responsibilities

As a Client Care Representative, you will serve as an important point of contact for clients and help support efficient communication between clients and the veterinary medical team.

• Greet clients and patients in a professional, compassionate, and welcoming manner
• Answer multi-line telephone systems and direct calls appropriately
• Assist clients with check-in, check-out, scheduling, and other front-desk needs
• Collect and accurately enter client and patient information
• Communicate with clients regarding appointments, hospital processes, and patient care information
• Coordinate with Veterinary Technicians, veterinarians, and other hospital team members to support patient care
• Process payments and assist with estimates, invoices, and other client documentation
• Maintain accurate records and enter information into the hospital's computer system
• Use veterinary terminology and follow established hospital protocols
• Help maintain a clean, organized, and welcoming reception and client care area
• Handle sensitive client interactions with professionalism, empathy, and discretion
• Support a positive, respectful, and collaborative hospital culture

Qualifications

• High school diploma or equivalent required
• Veterinary customer service or veterinary hospital experience strongly preferred
• Familiarity with ezyVet preferred
• Basic knowledge of veterinary terminology, hospital environments, and protocols required
• Proficiency with computers and multi-line telephone systems
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Ability to work professionally and compassionately with clients and their pets
• Ability to work safely around sick animals, hazardous materials, cleaning chemicals, anesthetic gases, zoonotic diseases, and unpleasant odors
• Ability to remain calm, adaptable, and professional in a fast-paced specialty and emergency environment
• Fluent English speaking and reading skills required.

About the Hospital

Alpharetta Veterinary Specialty + Emergency (AVSE) is a specialty and emergency veterinary hospital serving Alpharetta and the surrounding communities.

Our hospital brings together Emergency Care with specialty services including Internal Medicine, Oncology, Surgery, and Neurology. Our team combines clinical expertise and collaborative care to support patients, clients, and referring veterinary teams.

At AVSE, we are committed to providing advanced medical treatment, compassionate communication, and a collaborative workplace where team members support one another and contribute to a positive hospital culture.

Surrounding Areas

AVSE is located in Alpharetta, GA, north of Atlanta, and serves pets and families throughout the North Atlanta region. The surrounding communities offer a variety of residential neighborhoods, dining, shopping, parks, and outdoor recreation, with convenient access to the greater Atlanta metropolitan area.

Alpharetta and the surrounding North Atlanta communities offer a variety of lifestyle and commuting options for veterinary professionals considering a move to the area. Joining AVSE provides an opportunity to build your career in a specialty and emergency veterinary environment while working alongside an experienced medical team.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.