Clinic Front Desk Receptionist

Job Description

Job Description

About the Swan Center for Plastic Surgery

Swan has been known for making Atlanta more beautiful for over 30 years. Our Board certified Atlanta plastic surgeons, Dr. Bauer, Dr. Fardo, and Dr. Catignani, have extensive training and aesthetic sensibility. They help their Atlanta cosmetic surgery patients achieve a natural, yet enhanced appearance. Since safety is as important as results, our operating facility is fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Swan has a strong team who enjoy working together collaboratively and a true emphasis is placed on the patient experience, results, and safety. Swan has partnered with United Aesthetics Alliance (UAA), a growing private equity-backed plastic surgery and med spa platform with practices across the country. 

At United Aesthetics Alliance (UAA) , we are dedicated to empowering our medical professionals and staff at leading plastic surgery practices and med spas nationwide. We believe that when people feel confident in their own skin, they’re free to live with purpose. As a growing medical aesthetics company, we are building a best-in-class portfolio through exceptional partnerships, innovative services, and a culture rooted in excellence. UAA is a rapidly growing company acquiring plastic surgery and med spa practices across the country. Backed by private equity firm, Varsity Healthcare Partners, UAA is poised for successful positioning in the aesthetics market.

Position Summary:
The Clinical Front Desk Coordinator is the first point of contact for patients and visitors at The Swan Center for Plastic Surgery. This role is essential in creating a welcoming environment, supporting clinical operations, and ensuring the front office runs smoothly. The ideal candidate is organized, detail-oriented, and skilled at managing multiple priorities in a fast-paced medical setting.

Key Responsibilities:

Front Desk & Communication

• Answer and direct incoming phone calls in a professional and courteous manner.
• Check and respond to voicemails promptly.
• Greet patients and visitors, ensuring a warm and professional reception experience.
• Maintain a clean and organized reception area, including:
• Stocking the fridge with water bottles.
• Replenishing brochures, business cards, and magazines.

Administrative Support

• Check and distribute incoming mail.
• Ensure the copier/scanner is stocked with paper and functioning properly.
• Scan and upload incoming faxes (e.g., from Quest and other offices) into the appropriate patient record in the EMR.
• Keep the kitchen area stocked with necessary supplies.

Clinical Documentation & Chart Management (EMR)

• Download, edit, and enter physician dictation directly into the electronic medical record (EMR) system.
• Accurately file and organize scanned documents and loose paperwork into the correct patient's electronic chart.
• Create new patient profiles and surgical charts within the EMR system as needed.
• Scan and upload required paperwork into the EMR for clinical use.

Daily Preparation

• Print and organize the next day's schedule.
• Pull up patient charts and phone intake records in the EMR to prepare for consultations.
• Prepare consent forms for Botox and major injections, and upload signed consents into the patient's EMR chart.
• Ensure all revisit packets are prepared and patient charts are reviewed and ready in the EMR for the following day.
• Upload and attach physician dictation to the appropriate patient charts in the EMR.

Additional Duties

• Coordinate bi-weekly dry cleaning for physicians' coats.
• Prepare and manage bank deposits as needed.

Qualifications:

• Prior experience in a medical or clinical front desk role preferred.
• Proficiency with electronic medical records (EMR) systems required; experience with [name your EMR platform, if applicable] a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking skills.
• Proficiency with office equipment and basic computer skills.

United Aesthetics Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.