Behavioral Health Navigator I - UPMC McKeesport (Casual)

Overview UPMC Western Behavioral Health is hiring a casual Behavioral Health Navigator I to support UPMC McKeesport! The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within the McKeesport Emergency Department. They will develop initial treatment plans to facilitate disposition planning and assist with bed placement or disposition planning. They will have the ability to identify acuity level of patient and facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition. The incumbent will work 8 hours every 4 weeks. Shifts will include days, evenings, nights, and weekends. UNDERGRADUATE & GRADUATE (IF APPLICABLE) TRANSCRIPTS MUST BE INCLUDED WITH YOUR APPLICATION* Responsibilities Meet standards for documentation and complete all required paperwork, including psychiatric evaluation and commitment paperwork. Demonstrate ability to utilize DSMV and develop provisional diagnosis. Demonstrate knowledge of mental health laws and review inpatient commitment for accuracy, competencies and proper time frames. Know insurance programs and processes, and be able to obtain authorizations as needed. Participate in interdisciplinary activities such as staff meetings and other committees as assigned. Maintain competency requirements. Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning. Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly. Follow outpatient scheduling or referral documentation guidelines. Respond rapidly to appointment or inpatient admission requests through email, phone, or voicemail. Review and summarize the patient information for admissions to a behavioral health unit and triage patient for appropriate placement. Have the ability to verbally present the case to physicians and others. Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic. Provide accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner. Demonstrate expertise in accessing social systems by providing resource‑specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family’s ability to accept referrals. Bachelor’s Degree in Psychology, Counseling or Social Work with one year of mental health direct care experience, or master’s degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience. Ability to respond calmly and effectively using good clinical judgment to both psychiatric and medical emergencies. Ability to identify problems, implement resolution, and reassess situation or problem. Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all contacts; includes all areas of verbal and non‑verbal communication within direct or indirect contact; history of excellent interpersonal relations. Ability to work collaboratively within a multidisciplinary team. Ability to work under stress, with an unpredictable patient flow, in a sometimes crowded work environment. A personal disposition that is warm, friendly, caring, kind and hospitable towards patients and colleagues. Exhibit openness and willingness to learn. Flexible schedule and rotating shifts. History/record of delivering all above services consistently with a service excellent attitude. Ability and willingness to work in a managed care environment. Excellent ability and history of direct, gracious, courteous, kind face‑to‑face, telephone and nonverbal skills. May, in the course of their job duties, be in rooms where medications are stored. No contact with medications is allowed. Licensure, Certifications, and Clearances Cardiopulmonary Resuscitation (CPR) Comprehensive Crisis Management (CCMC) Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran #J-18808-Ljbffr UPMC