Team Lead

Description


Purpose of Position:
The Team Lead is responsible for supporting the Store Management Team and their team of Outfitters during each shift. This role involves daily supervision of select departments and areas of the store, with a focus on overseeing daily operational execution, Outfitter (employee) direction and coaching to drive operational goals. The Assistant Store Manager will play a crucial role in maintaining a positive work environment, ensuring operational excellence, and contributing to overall store performance.


Duties and Responsibilities:


Team Support and Guidance:

• Act as the primary resource for hourly team members, providing direct support, troubleshooting, training, and guidance.

• Foster a collaborative and positive work environment through clarifying and role modeling expectations, addressing immediate concerns, and supporting all training efforts.

• Serve as the "go to" for team members during their shifts, escalating issues to the Assistant Store Manager(s) as needed.

Operational Support:

• Support the Store Management team in overseeing daily store operations, ensuring compliance with company policies and procedures.

• Proactively identify opportunities and step in as needed to support any area within the store, maintaining flexibility to adapt to business needs.

• Assist in the successful management and execution of departmental functions, ensuring tasks are completed efficiently and effectively, and that standards are maintained.

• Assist in executing opening and closing procedures, maintaining store security and compliance.

Employee Supervision:

• Monitor employee attendance, time management, performance, and adherence to company policies, addressing any issues promptly and professionally.

• Assist in the training and onboarding processes for new team members, ensuring a smooth integration into the store culture.

• Facilitate conflict resolution among team members, promoting a positive work environment.

Sales and Customer Engagement:

• Support the Store Management team by playing a hands-on role in ensuring great service, driving sales, and maintaining a clean, safe, & high-quality store environment.

• Be a direct role model in delivering exceptional customer service and possess strong product knowledge. Support, train, and coach team members in this area.

• Assist in supervising in-store events and promotional activities to enhance customer engagement and store traffic.

Compliance and Risk Management:

• Support the Store Management team to ensure compliance with local, state, and federal regulations, including ATF regulations related to firearms.
• Help maintain accurate records of inventory, cycle counts, and compliance documentation.
• Perform additional tasks as assigned by the Store Management team, demonstrating flexibility and commitment to the overall success of the store.

Requirements


Required Skills:

• Excellent customer service, sales skills, and product knowledge.

• Strong interpersonal skills with the ability to provide guidance and support a diverse range of team members.

• Excellent verbal and written communication skills, capable of building relationships with customers, employees, and suppliers.

• Organizational and multitasking abilities to handle a dynamic retail environment.

• Knowledge of inventory management and merchandising principles.

• Proficiency in budget management and understanding of financial practices.

• Familiarity with local outdoor trends, activities, and organizations to inform operational and merchandising decisions.

Education and Experience:

• 2+ years of experience in a retail environment in a customer service focused position.

• Experience within an outdoor and/or sporting goods focused retailer.

• Experience in a team lead and/or supervisory role preferred but not required.

• Basic knowledge of relevant software and tools, including Tomax, Microsoft Word, Microsoft Excel, Cisco phone system, and UKG.

Physical Requirements:

• Ability to read, interpret, and communicate instructions, reports, and other information

• Ability to efficiently and safely scan, handle, and transfer merchandise, including frequently lifting or moving items up to 50 pounds

• Ability to handle cash register operations accurately as required

• Ability to go up and down stairs and/or ladders as needed

• Ability to access all areas of the store to address concerns from customers and outfitters

• Ability to be mobile for the length of the scheduled shift, which may vary

• Ability to work a variable work schedule, including nights, weekends, and holidays

Travel Requirements:

• Limited to no travel required.

Sportsman's Warehouse is an equal opportunity employer and values diversity in the workplace. We encourage all qualified candidates to apply, regardless of race, gender, age, sexual orientation, disability, or any other protected status.