Accounts Receivable Specialist

At Cymbiotika, we believe that wellness starts with trust. That’s why we’re committed to creating supplements that are not only effective but also transparent. From the moment you pick up one of our products, you’ll know exactly what’s inside—no hidden ingredients, no confusing labels. We take pride in using only the highest-quality ingredients, carefully sourced and backed by science, to ensure you’re getting the best of nature and innovation in every supplement. We understand that health is personal, which is why our supplements are designed to work with your body, not against it. By focusing on bioavailability and using advanced liposomal delivery systems, we ensure that your body can absorb and use the nutrients to their fullest potential. Our goal is simple: to help you feel your best, with products you can trust, made with ingredients you feel good about. With Cymbiotika, you’re not just taking a supplement—you’re joining a community of people who value wellness, science, and the power of transparency. We’re here to empower you on your journey to better health, every step of the way. Role Overview The Accounts Receivable Specialist will be responsible for managing the end-to-end accounts receivable process across Cymbiotika's retail, wholesale, and distributor customer base. This role will focus on customer invoicing, cash application, collections, deduction management, account reconciliations, and maintaining accurate customer account records within NetSuite. The ideal candidate has experience in a consumer packaged goods (CPG) environment and understands the complexities of retail customer deductions, chargebacks, shortages, promotional billbacks, and distributor relationships. This position requires strong attention to detail, excellent organizational skills, and the ability to build collaborative relationships with customers, distributors, retailers, sales teams, and internal stakeholders. Key Responsibilities Accounts Receivable Management Manage day-to-day AR activities for retail, wholesale, distributor, and marketplace customers. Generate and review customer invoices, credit memos, and account adjustments. Monitor aging reports and proactively follow up on past‑due balances. Maintain accurate customer account records and payment terms. Reconcile customer accounts and resolve discrepancies in a timely manner. Perform monthly AR close activities and support accounting reconciliations. Cash Application & Collections Apply customer payments accurately and timely within NetSuite. Research and resolve unapplied cash and payment variances. Communicate with customers regarding payment status and outstanding balances. Track collections activities and maintain detailed account notes. Partner with Sales and Customer Success teams to resolve payment issues. Retail Deduction Management Investigate and resolve retailer and distributor deductions, including: Shortages Promotional billbacks Returns and allowances Routing violations Compliance chargebacks Co‑op and marketing deductions Prepare dispute documentation and submit deduction claims where appropriate. Track deduction status and maintain supporting records. Identify recurring deduction trends and recommend process improvements. NetSuite Administration & Reporting Process AR transactions accurately within NetSuite. Maintain customer master data and payment terms. Generate AR aging reports and deduction summaries. Assist with month‑end close and audit requests. Support implementation of process improvements and system enhancements related to AR workflows. Cross-Functional Collaboration Partner with Sales, Supply Chain, Customer Service, Operations, and Finance teams to resolve customer account issues. Support onboarding of new retail customers and distributors. Assist with customer compliance requirements and account setup. Participate in continuous improvement initiatives to streamline receivables processes and improve cash flow. Qualifications Required 3+ years of accounts receivable experience. 2+ years of experience working with retail, wholesale, or distributor customers in a CPG environment. Experience applying payments and reconciling customer accounts. Intermediate Excel skills including: Pivot tables, VLOOKUP/XLOOKUP, Data analysis Strong analytical and problem‑solving skills. Excellent written and verbal communication skills. Highly organized with strong attention to detail. Preferred Experience working with major retailers such as: Target, Walmart, Ulta, Whole Foods, Sprouts, Costco, Amazon Vendor Central Experience with EDI transactions and retail compliance programs. Experience with deduction management platforms. Knowledge of trade spend and promotional accrual processes. Experience in dietary supplements, wellness, beauty, or consumer products industries. Detail‑oriented and highly accurate Strong follow‑through and accountability Ability to manage multiple priorities Collaborative and team‑oriented Analytical thinker with strong reconciliation skills Comfortable working in a fast‑paced, high‑growth environment Success in This Role Within the first 12 months, this individual will: Maintain accurate and timely cash application and collections activities. Reduce aged receivables and improve collection efficiency. Proactively manage retail deductions and chargebacks. Improve visibility into deduction trends and recovery opportunities. Support a timely month‑end close process. Partner with cross‑functional teams to improve overall cash flow and AR operations. Work Location & Schedule This position follows an enforced hybrid schedule, requiring team members to be present in our San Diego, California office at least four days per week (Monday–Thursday). Fridays are available for remote work. This role also requires attendance at all in‑person monthly team meetings and quarterly company events. Physical Requirements This role primarily involves office‑based work and requires the ability to occasionally lift, carry, or move items up to 20–30 pounds, such as files or office supplies. Employees should be able to sit or stand for extended periods and perform frequent computer‑based tasks, including prolonged exposure to a computer screen. The salary range for this position is $75,000-85,000 annually. Final compensation will be determined based on experience, skills, and qualifications relevant to the role. Cymbiotika offers a comprehensive total rewards package designed to support employee wellness, growth, and work‑life balance. Benefits include medical, dental, and vision coverage with employer‑paid plan options, 401(k) with company match, paid holidays and PTO, flexible work‑from‑home Fridays, wellness and fitness perks, employee product discounts, catered team lunches, team‑building events, and additional lifestyle benefits! #J-18808-Ljbffr Cymbiotika