Account Manager

Join SpiTrex CTE

At SpiTrex CTE, we invest in our people. You'll find opportunities to grow, real flexibility, and a culture that values balance, development, and teamwork.

Why join CTE?

• Career Growth: Ongoing training and development through Bamboo Path Track & WorkForge
• Flexibility: Flextime options that support real life
• Culture: Team events, Donut Fridays, food trucks, and more
• Rewards: Referral bonuses, quarterly bonuses, and a 401(k) with 50% company match (up to 10%)
• Benefits: No-cost vision, life, and short-term disability; dental & medical with HSA or PPO options

Ready to grow with a company that values you? Join SpiTrex CTE.

1st Shift: Monday to Thursday, 6AM - 3PM; Friday, 6AM - 10AM

Essential Functions:

• Assist in developing and executing strategic sales plans to achieve company goals.
• Identify and target new business opportunities to expand the company's market share.
• Conduct market research to stay informed about industry trends, competitors, and potential clients.
• Build and maintain strong relationships with existing and potential clients through frequent connection and communication.
• Serve as the primary point of contact for clients, addressing their needs and resolving any issues.
• Schedule and conduct regular meetings with clients to discuss their needs, review performance, capacity, backlog, progress, job status, legacy work, and present product solutions.
• Manage and monitor client VMI programs, evaluating aging inventory levels in collaboration with client to absorb excess inventory.
• Manage a portfolio of key accounts, ensuring high levels of customer satisfaction and retention.
• Develop and implement account plans to maximize sales opportunities and achieve targets.
• Monitor account performance, prepare reports, and provide regular updates to the President or key stakeholders.
• Ensure excellent customer service regardless of the size of the customer.
• Work closely with the sales team, Engineering, Quality, and Quality Assurance to ensure a cohesive approach to market.
• Collaborate with internal departments to ensure timely and accurate delivery of products and services.
• Print materials needed for production orders (prints, criteria, C of C, etc.)
• Provide feedback to all relevant teams based on client interactions and market trends.
• Prepare detailed sales reports, forecasts, and presentations for the President and senior management.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Track and report on key performance indicators (KPIs) related to account management and sales performance.
• Utilize sales intelligence to inform strategic decisions and improve customer satisfaction.
• Proactively seek opportunities to grow the amount of business with existing clients.
• Develop strategies to enhance customer satisfaction and loyalty, ultimately driving business growth.
• Conform to ISO13485, 21 CFR Part 820, and medical device industry requirements
• Other work-related tasks as assigned