Temporary part-time Information Services Clerk

Temporary Part-Time Information Services Clerk

Corporate Office Location - Redwood City, CA 94063

Description

Are you a San Mateo Community College student looking for valuable workplace experience? Would you like to work at a collaborative organization that thrives on providing outstanding member service both internally and externally? Would you like to work at a multi-faceted, dynamic organization that thrives on teamwork and collaboration?

If so, we'd love to talk with you about Monterra Credit Union's Temporary part-time Information Services Clerk (Summer Employee) Position!

Located in the heart of the Bay Area, Monterra Credit Union is a community-centric and growth-oriented financial institution. We invest in the success of people and our community by giving back, making things easier, and committing ourselves to our members' potential. Diversity, equity and inclusion are critical to our success, and we value the varied backgrounds and experiences that everyone brings to our organization. If you value collaboration, forward-thinking, and giving back, this just might be the place for you.

Salary & Benefits

Monterra Credit Union reflects the value placed on employees by providing an excellent salary and benefits package:

• Rate of Pay is $20.00 per hour
• Medical, Dental, Vision, Life, and Long-Term Disability insurances
• 401(k) including generous matching contributions
• Discounts on financial products and services, including mortgage and auto loans
• Paid time off, tuition reimbursement, and much more!

Position Summary

Under close supervision, the Temporary IS Clerk will support the day-to-day operations of the IS department, including desktop support, laptop deployment, software installation, and general troubleshooting. This role is ideal for someone who is interested in gaining hands-on experience in IT operations and user support.

Primary Responsibilities

• Learn how to assist with first-level desktop support by assisting users via phone, email and in-person support.
• Assist with laptop deployment and printer setup, account access requests, and general IT service requests
• Learn how to troubleshoot Windows 11, Microsoft 365, printers, and basic network connectivity issues
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control.
• Provides service that aligns with the Credit Union's mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals.

Physical Demands

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing duties of the job, employee may be required to use frequent physical activities include sitting, standing, reaching, walking, talking, bending, and constant use of hands.
• Employee must occasionally lift and/or move up to 10 pounds.
• Employee may occasionally work overtime.
• These activities are not necessarily performed to the same degree and combination every day.

Qualifications

• Must be currently enrolled as a student pursuing a degree from an accredited college or university in Information Technology or related field.
• Basic understanding of Windows 11 and Microsoft Office applications.
• Good interpersonal and customer relationship skills.