Customer Success Manager

Interested in Working with Welligence?If you want to transform energy research, come join our interdisciplinary team of petroleum engineers, data scientists, energy analysts, sales & marketers, and software developers!Customer Success ManagerIn HoustonAbout Welligence:Welligence Energy Analytics is a fast-growing market intelligence firm that combines machine learning with deep industry expertise to deliver commercial upstream, LNG, and energy transition insights worldwide. Through a subscription-based model offering unmatched asset-level transparency, we serve E&P companies, financial institutions, governments, and the service sector—from supermajors to national oil companies. Our team helps clients make smarter decisions on valuations, opportunities, and decarbonization strategies, with a global presence spanning four continents that provides a comprehensive view of the energy landscape.Role Overview:As a Customer Success Manager at Welligence, you'll play a pivotal role in shaping the success and growth of our clients and our firm. This position is perfect for someone passionate about driving product adoption, enhancing customer satisfaction, and spotting new business opportunities through strategic client engagement.Responsibilities:Enhance customer adoption, retention, and satisfaction through effective onboarding, training, and prompt technical support.Develop and implement dynamic client training programs to integrate seamlessly with client workflows, maximizing the value of our services.Identify growth opportunities in client portfolios, offering actionable insights to support account managers.Strengthen relationships to enhance product engagement, broaden our user base, and optimize Welligence subscription value.Utilize engagement and usage metrics to monitor and report on customer health.Maintain meticulous CRM records to track client interactions and opportunities accurately.Work closely with the product development team to channel client feedback and help evolve our offeringsSkills and Experience:Demonstrated success in customer-facing roles, with a strong emphasis on relationship building and customer satisfaction.Proven ability to develop and execute strategies for client retention and expansion.Exceptional communication skills, both verbal and written.Experience in crafting tailored value propositions to meet diverse customer needs.A commercial mindset with a keen ability to discern customer needs and uncover opportunities for growth.Independence and self-motivation, with the ability to thrive in a dynamic, fast-paced environment.Excellent time management and organizational skills.A graduate degree in a relevant field is preferred.Knowledge of or experience in the oil and gas sector is a plus.Familiarity with data and analytics tools (e.g., Tableau, Power BI, or similar platforms) is a plus.Data Scientist - Senior or Staff LevelIn AustinWho We Are:At Welligence we're on a mission to transform the energy industry by building the world's leading international data platform. Clients across five continents use our data intelligence to make business critical decisions, perform macro analysis, do granular deep dives on specific opportunities, and ultimately increase profits and minimize carbon emissions. In January 2024, Welligence announced a $41 million minority growth investment. We have offices in Austin, Houston, London, Edinburgh, and Singapore.The Role:We are looking for a senior data scientist to join our Austin-based team. You will be part of an industry-leading group under Head of Data Science, Nitish Goyal, and working closely with Harvard professor and Co-founder, Dr. Seth Neel. Our team is comprised of diverse backgrounds across statistics, computer science, and petroleum engineering.What You'll Work On:Time series forecasting and machine learning in R and Python using our proprietary libraryData visualizations/dashboards to help clients (energy companies, banks, investors) make informed decisionsForecasting and tracking of carbon emissions into the atmosphereAdvising engineering on data quality and architectural decisionsYou will also gain valuable insight into the energy industry by working with our in-house team of recognized global experts and play a vital role in applying data science to the energy transition.What You Bring:The desire and passion to learn new technical skills and concepts quickly and to push the boundaries of current systemsTop-notch communication with stakeholders, clients, your teammates, and investorsThe confidence to ask for help when neededAbility to prioritize work and manage your timeExperience writing well-documented, logical, high quality R and Python codeExperience manipulating and cleaning large datasets in R, pulling data in SQL, and using version control with GitExperience with Unix-like operating systems (Linux, MacOS X) and command line interfaceAbility to work with disparate data sources (i.e SQL, Parquet, CSV, APIs)4-5 years of experience in R (RShiny, ggplot2, tidyverse, ggplot2, plotly)Basic familiarity with concepts in machine learning (time series, decision trees, linear regression, clustering)Engineering best practices: git, agile/scrum methodologies, code documentationExperience designing relational databases/ERDsExperience running ML algorithms in AWS or similar platformsSoftware Engineer - SeniorIn office, hybrid, or remote within listed geographies: Austin, New Jersey, Edinburgh, PragueWho We Are:At Welligence we're on a mission to transform the energy industry by building the world's leading international data platform. Clients across five continents use our data intelligence to make business critical decisions, perform macro analysis, do granular deep dives on specific opportunities, and ultimately increase profits and minimize carbon emissions. In January 2024, Welligence announced a $41 million minority growth investment. We have offices in Austin, Houston, London, Edinburgh, and Singapore.The Role:We are looking for a full-stack senior software engineer to join our growing organization and help us improve, expand, and secure our services. Multiple years of software development experience required. You will be working with and supported by seasoned multidisciplinary engineers and staff.The candidate should have 7 plus years of prior experience working with modern tech stacks and designing advanced solutions with sophisticated architectures. You will be working with a passionate team in a fast-paced startup environment. Salary is competitive based on location and includes equity compensation. You should be willing to work extremely hard when required and be seeking a culture of accountability.We're backed by leading energy investors and have offices in Austin and Houston in the US, London and Edinburgh in the UK, and Singapore.Technical Skills:Advanced knowledge of functional or object-oriented programming languages (e.g., Ruby on Rails, NodeJS, Python, Golang, etc.)Experience with frontend technologies (e.g., React, Angular, Vue, Plotly, etc.)In depth understanding of NoSQL, SQL and Object-Relational MappingDesign and build GraphQL schema and RESTful APIsStrong advocate of automated testsExtensive experience with cloud providers (e.g., AWS, GCP, Azure, etc.)Favor automation over manual steps (e.g., Jenkins, CircleCI, Docker, CloudFormation, Serverless, etc.)Highly organized, able to compare and prioritize tasks to ensure continued focus on business objectivesSoftware Engineer - ManagerIn office, hybrid, or remote within listed geographies: Austin, New Jersey, Edinburgh, PragueWho We Are:At Welligence we're on a mission to transform the energy industry by building the world's leading international data platform. Clients across five continents use our data intelligence platform to make business critical decisions, perform macro analysis, do granular deep dives on specific opportunities, and ultimately increase profits and minimize carbon emissions. In January 2024, Welligence announced a $41 million dollar minority growth investment. We have offices in Austin, Houston, London, Edinburgh, and Singapore.The Role:We're rapidly scaling and seeking passionate leaders to join our journey. As a hands-on engineering manager, you'll lead talented