Senior Field Service Engineer Electronic Security - Dallas TX

How You’ll Contribute The Senior ESS Field Service Engineer is a key technical resource responsible for providing on‑site troubleshooting, diagnostic support, and hands‑on resolution for a wide range of Electronic Security Systems (ESS). This role supports field service engineers and technicians by addressing complex technical issues, ensuring operational continuity, and contributing to the success of managed service efforts. In addition to technical expertise, the Senior ESS Field Service Engineer will lead small‑scale service projects and system upgrades. This includes coordinating schedules, collaborating with service and installation teams, and guiding technical personnel to ensure successful project execution. The role reports directly to the Field Services Director and requires daily status reporting on ticket closure, project progress, and program updates. Work involves servicing and supporting ESS technologies such as card access systems, CCTV, and intrusion detection systems across diverse environments, including corporate offices, warehouses, distribution centers, data centers, and active construction sites. The position also serves as an onsite liaison, representing Diversified while coordinating between the client, internal teams, and other onsite personnel. Diversified supports continued learning through paid professional development and industry certification opportunities. This is a full‑time onsite role, Monday through Friday, with an eight‑hour daily schedule determined by Diversified and the client. Overtime, including on‑call rotations with associated pay, may be required based on operational needs. NOTE - US Citizenship is a requirement for this position due to the government customers it supports. What You’ll Do Demonstrated advanced technical skills in performing preventive maintenance, troubleshooting, and break/fix repairs on complex Electronic Security Systems (ESS), including access control, CCTV, and intrusion detection systems. Serve as the primary technical escalation point for all ESS‑related issues, providing expert‑level diagnostics, fault isolation, root‑cause analysis, and resolution of medium‑ to high‑complexity problems. Oversee the repair, service, and operational health of ESS equipment, including planning and implementing system improvements to enhance performance and reliability. Develop, execute, and track daily and weekly preventive maintenance schedules, including reporting to ensure optimized system readiness and functionality across customized spaces. Identify defective, failed, or degraded equipment and take full ownership through resolution, including documentation, communication, and follow‑through. Coordinate with equipment manufacturers, developers, engineers, and project managers on the client’s behalf to resolve complex technical issues. Perform safe, precise fault diagnosis, including removal, repair, testing, implementation, and verification of ESS components, devices, and systems. Manage the daily configuration, operation, monitoring, and optimization of ESS platforms and related technologies. Apply familiarity with process‑improvement methodologies, overseeing planning and execution of improvements necessary to maintain ESS performance in mission‑critical areas. Maintain strong communication and customer‑facing skills, acting as liaison between onsite teams and Diversified Service Management to ensure alignment and professional representation. Collaborate with client teams to schedule meetings and prepare meeting spaces, ensuring required technology accommodations for trainers and end users are fully functional. Support and prepare live event spaces, including auditoriums and other large venues, ensuring ESS‑related needs are met for major meetings or events. Drive and participate in continuous improvement initiatives, collaborating with the client to enhance and evolve ESS technology solutions. Provide strong user‑support skills, assisting end users in accessing, using, and troubleshooting ESS systems as needed. Track, update, and report on ESS support tickets and service requests, showing detailed progress from initial report to final resolution and providing analytical data required to meet client metrics. Maintain professionalism and confidence in interfacing with executive‑level and C‑suite personnel. Understand and adhere to client HR and labor regulations, including compliance with benefits, PTO policies, safety standards, and related guidelines. Collaborate with local Service Management on actions related to client support, including but not limited to end‑user training and workflow coordination. What You’ll Bring Education & Certifications High School Diploma or equivalent US Citizenship Manufacturer certifications from one or more leading ESS platforms such as Lenel, Genetec, S2, DMP, Bosch, Milestone, Software House, DCJS (VA and TX only), OSHA 30, Lift or Boom certification. Required Skills/Qualifications Industry‑recognized certifications in access control or video management systems (e.g., Lenel, Milestone, CCure 9000, DMP, Honeywell). Hands‑on experience with enterprise‑level networking and IP‑based ESS architectures, including configuration, maintenance, and troubleshooting of networked security devices. Proficiency with major ESS platforms such as Lenel, CCure, DMP, Honeywell, Brivo, Milestone, ExacqVision, Eagle Eye, Axis, and Hanwha. Experience using Bluebeam for documentation, markup, and project coordination. Demonstrated ability to lead and support multidisciplinary technical teams, including involvement in regional or enterprise‑scale project deployments. 3+ years of experience supporting enterprise‑level security systems, including card access, CCTV, CATV, and intrusion detection systems in accordance with manufacturer standards and engineered drawings. Strong competencies in AutoCAD and Visio, with the ability to read and interpret technical drawings. Basic wiring and cable‑termination skills relevant to ESS installations and servicing. General computer proficiency, including experience with software and tools common within the Electronic Security Systems industry. Knowledge of network configuration and troubleshooting, including IP addressing, routing, and device connectivity. Excellent client‑facing communication skills, with the ability to work professionally with high‑level executives and in high‑pressure meeting environments. Valid driver’s license with a clean driving record required. Ability to perform physically demanding work, including standing, kneeling, or crouching for extended periods; working in high or confined spaces; and operating in hot, humid, or cold environments. Competence in safely using hand tools, power tools, ladders, and required safety equipment. Ability to lift and maneuver up to 50 lbs. and sustain frequent bending, kneeling, standing, and walking for extended periods. Must successfully pass a background screen and drug test, to be performed following a conditional offer of employment. Experience installing security systems (card access, CCTV, CATV, and intrusion systems). What We Offer Multiple medical plan options to suit your family’s needs Dental (including orthodontic coverage) and vision plans Company‑paid Basic Life, AD&D, Short‑Term and Long‑Term Disability Insurance, and Employee Assistance Plan (EAP) Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with Employer Match Paid Time Off and Paid Holidays Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services Commuter Benefits And much more Diversified is an equal‑opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact View email address on click.appcast.io so we can assist you. #J-18808-Ljbffr Diversified