Call Center Representative - EXP

Title: Call Center Representative - EXP

Location: Clifton NJ USA 07014
Shift: Monday-Friday, 8-hour standard day
Duration: 0-6 Months

Onsite
What are the shift details? M-F 8-5
Must be familiar with Microsoft 365 and experience with SalesForce CRM a plus.

Principal Responsibilities:
Manage large amounts of incoming calls
Generate sales leads Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers


Top skills: Customer service, professionalism, high volume environment.
Any details you can share about daily responsibilities or cadence? Answer incoming customer service calls, light scheduling of service requests
Are there any must-have skills, strong "no's," or preferred qualifications? Microsoft products
Fast-paced, steady, or unpredictable? All of these
Do you prefer someone with Industry experience or is the team flexible? Flexible