Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Call Center Representative

$18 - $33.08 per hour

The US Oncology Network

This role is located at the NJRetina Teaneck Office, which is part of Prism Vision Group

Compensation Range: $18-$33.08/hr (Dependent on Experience)


The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries efficiently.

Role and Responsibilities
  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Make outbound calls to follow up with customers, conduct surveys, or provide information as needed.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Handle and resolve customer complaints or escalate issues to the appropriate department.
  • Maintain a positive and empathetic approach when dealing with customers.
  • Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.
  • Verification of insurance information, verification of benefits and insurance referral information.
  • Adhere to HIPPA standards related to patient privacy and confidentiality.
  • Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
  • Identify customer needs and provide appropriate solutions.
  • Work collaboratively with other departments to address customer concerns effectively.
  • Meet or exceed key performance metrics, including call handling time, customer satisfaction, and resolution rates.
Position Qualifications:

Education: High School Graduate or General Education Degree (GED)

Experience: Prior call center or customer service or related experience

Knowledge/Skills/Abilities
  • Excellent verbal and written communications skills in English. Bi-Lingual a plus.Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
  • Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
  • Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
  • Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
  • Ability to handle multiple tasks while maintaining a high level of accuracy.
  • Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
  • Proficient with Microsoft Office Suite

Work Environment:

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Call Center Representative in Teaneck, NJ vacancy
  •  ...Customer Service / Call Center Representative DARCARS Automotive Group is now hiring a Customer Service / Call Center Representative to be the vital link between our service department and our valued customers! Embark on an opportunity that leads to career growth!... 
    Suggested
    Immediate start

    Darcars

    Englewood, NJ
    5 days ago
  • $27 per hour

     ...inquiries. Responds to customer inquiries. Receives inbound calls, makes outbound calls, and handles other methods (such as...  ...Skills/Abilities: Must possess the ability to multitask. Call Center environment experience required. Must possess good verbal and... 
    Suggested
    Hourly pay

    Veolia

    Teaneck, NJ
    4 days ago
  •  ...Call Center Representative Pride Health is seeking a Call Center Representative for one of its clients in Newark, NJ. Location: Newark Area (Fully Remote – Must be within commuting distance) Duration: 6-Month Contract Schedule: 10-Hour Day Shifts... 
    Suggested
    Contract work
    Remote work
    Day shift

    PRIDE Health

    North Arlington, NJ
    4 days ago
  •  ...Call Center Representative Location: Clifton NJ USA 07014 Shift: Monday-Friday, 8-5 Principal Responsibilities: Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable... 
    Suggested
    Monday to Friday
    Shift work

    LanceSoft

    Clifton, NJ
    7 days ago
  •  ...About the job CALL CENTER REPRESENTATIVE Position: Call Center Representative Job Type: Remote Unidor is a leading provider of innovative solutions for businesses and individuals. We are currently seeking a highly motivated and customer-focused individual to join our... 
    Suggested
    Permanent employment
    Full time
    Remote work
    Flexible hours
    Afternoon shift

    Unidor

    New York, NY
    3 days ago
  • $16 - $20 per hour

     ...100,000 individuals in filing their applications successfully. Join our team! Premier Disability Services is looking for Call Center Representatives to join our growing Brooklyn Park, MN-based team! This is an entry-level role that will allow you to learn best practices... 
    Hourly pay
    Full time
    Temporary work
    Work at office
    Remote work
    Monday to Friday
    Flexible hours

    Internet Brands

    New York, NY
    3 days ago
  •  ...Location: Long Island City NY 11101 Duration: 6+ months Onsite Role, 35 hrs/Week Description: Must have previous customer service and call center experience. Requires sound knowledge of Word, Excel in addition to excellent communication skills. Use computer databases and... 

    Cogent Infotech Corp

    New York, NY
    2 days ago
  •  ...Call Center Representative We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries... 

    Professional Moving & Storage INC

    New York, NY
    3 days ago
  •  ...Description Maternal Fetal Medicine Associates located on the upper East Side of Manhattan is interviewing for a Call Center Representative for our busy OB-GYN Practice. This is a work from home position until it is appropriate to return to the call center.... 
    Work from home

    Maternal Fetal Medicine Associates

    New York, NY
    3 days ago
  •  ...Call Center Representative NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF... 
    Work at office
    Remote work
    2 days per week

    New York City | Jobs

    New York, NY
    1 day ago
  • $20 per hour

     ...quarterly performance incentives, along with a full suite of benefits including health, dental, and 401(k). Job Overview The Call Center Representative plays a vital role in creating an exceptional customer experience and upholding Stronghouse’s reputation for service... 
    Local area
    Remote work
    Flexible hours
    Weekend work

    Stronghouse LLC

    New York, NY
    1 day ago
  •  ...Call Center Representative We are seeking a customer-focused Call Center Representative to provide exceptional service and support to our shareholders. This role involves managing inbound and outbound calls, addressing inquiries, and ensuring each customer interaction... 
    Full time
    Part time
    Work from home

    BAMM Staffing

    New York, NY
    4 days ago
  •  ...Remote Call Center Representative Job Title: Customer Service Representative (Remote) Company: BrandCoven Location: Remote (Work from Home) Job Type: Full-time/Part time BrandCoven is a leading marketing agency that specializes in helping businesses build... 
    Hourly pay
    Full time
    Part time
    Remote work
    Work from home
    Flexible hours
    Night shift
    Day shift

    Brandcoven

    New York, NY
    5 days ago
  •  ...Call Center Representative Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. Other assignment as necessary. Extensive phone experience and computer literate. Onsite Our Call center... 
    Work at office

    Network Temp Inc

    Bronx, NY
    5 days ago
  •  ...Acacia Network Call Center Representative Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in... 

    Acacia Network

    Bronx, NY
    4 days ago
  • $20 - $25 per hour

     ...Call Center Representative Busy New York Hospital is looking for a Call Center Representative to join their internal Payroll Support Team. General tasks and responsibilities will include: Answering questions that employees may have regarding time entry, pay,... 
    Hourly pay
    Work at office

    ATRIA Consulting

    New York, NY
    2 days ago
  •  ...Position Overview Customer Service Representatives (CSRs) are responsible for providing comprehensive...  ...are not limited to, answering customer calls, proactively working to resolve our...  ...Minimum 1 year experience in a call center environment; or A satisfactory equivalent... 
    Work at office
    Monday to Friday
    Shift work

    MetroPlusHealth

    New York, NY
    3 days ago
  • $19 - $21 per hour

     ...Call Center Rep (salesforce exp needed) Location: Clifton, NJ (07014) Job ID: #72434 Pay Range: $19-21 Description: Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable... 
    Shift work
    Weekend work

    Butler America Aerospace L.L.C.

    Clifton, NJ
    a month ago
  •  ...& development Benefits/Perks Competitive Compensation Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs... 
    Flexible hours

    Sew Eyes Inc

    Bronx, NY
    4 days ago
  • $18 per hour

     ...The Switchboard Operator acts as the information center for the hospital by answering and routing incoming calls, providing customer assistance, and recording...  ...Requires a minimum of two years call center representative experience in a healthcare environment Working... 
    Part time
    Shift work
    Weekend work

    Englewood Hospital And Medical Center

    Englewood, NJ
    4 days ago
  • $18.5 per hour

     ...assessment, support, and resolution of customer issues Answer inbound calls regarding product orders, parts orders, and repair requests in a...  ...) Minimum of 3 years of service-related experience in a call center environment Experience in a remote and fast-paced environment... 
    Hourly pay
    Full time
    Remote work
    Flexible hours

    Resonance CX Partners

    New York, NY
    1 day ago
  • $15 per hour

     ...About the job Call Center Representative - Remote We are looking to fill remote positions for our contact center. This position is sales- oriented and provides the opportunity for you to be in control of your income! Remote training is provided to qualified applicants... 
    Hourly pay
    Weekly pay
    Remote work
    Relocation package

    Remote Career

    New York, NY
    3 days ago
  • $40 - $60 per hour

    Overview Remote Hospitality Customer Advisor / Live Chat Support Agent About the job Position: Remote Hospitality Customer Advisor / Live Chat Support Agent Company Overview: Evolution Sports Group is a leading sports management company that specializes ...
    Full time
    Part time
    Remote work
    Worldwide
    Home office
    Flexible hours
    Weekend work
    Day shift
    Afternoon shift

    Evolution Sports Group

    New York, NY
    3 days ago
  •  ...City, PH POSITION OVERVIEW MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call‑center footprint and operations that extend across multiple countries. In this role, you’ll handle incoming inquiries, proactively reach... 
    Work at office
    Local area
    Remote work
    Work from home

    MCI

    New York, NY
    3 days ago
  • $16 per hour

     ...Remote Call Center Representative We are seeking individuals who are passionate about helping others, possessing natural empathy, and providing thorough solutions for healthcare-related inquiries. If you find fulfillment in making a positive impact on people's lives,... 
    Hourly pay
    Minimum wage
    Currently hiring
    Local area
    Remote work
    Flexible hours
    3 days per week

    Conduent

    New York, NY
    1 day ago
  •  ...Healthcare Call Center Representative - Bilingual Preferred VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for assisting... 
    Work from home

    VIllageCare of New York

    New York, NY
    4 days ago
  •  ...Seasonal Bilingual Call Center Representative Position Title: Bilingual Call Center Representative Department: Dispatch Location: Corporate Headquarters Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM Description We are seeking a dedicated... 
    Full time
    Seasonal work
    Immediate start
    Flexible hours

    New York City School Bus Umbrella Services

    Bronx, NY
    3 days ago
  •  ...Disaster Relief Call Center Representative Join to apply for the Disaster Relief Call Center Representative role at Mass Markets Disaster Relief Call Center Representative Join to apply for the Disaster Relief Call Center Representative role at Mass Markets Position Overview... 
    Full time
    Contract work
    Temporary work
    Casual work
    Work at office
    Local area
    Remote work
    Shift work
    Night shift
    Weekend work
    Afternoon shift

    Mass Markets

    New York, NY
    3 days ago
  •  ...customer service support like you! What to expect: A day in the life using the Arise Platform to provide service: Providing contact center services from home Supporting some of the largest companies in the world Documenting all issues, resolution and follow up actions... 
    Remote work

    Wahojobs

    New York, NY
    1 day ago
  •  ...Compensation Aggressive Bonus Structure Must speak English and Spanish Job Summary We are seeking bi-lingual Call Center Representative to join our team. In this role, you will be calling patients to book them for an eye exam or to confirm their appointment... 
    Full time
    Part time
    Flexible hours

    Sew Eyes Inc

    Bronx, NY
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Call Center Representative. Be the first to apply!