CSR Customer Service Representative

The Customer Service Representative (CSR) plays a vital role in the daily operations of our Sunoco APlus location. Reporting directly to the Store Manager, the CSR is responsible for delivering exceptional customer service, maintaining store cleanliness, supporting inventory control, and executing company standards in daily operations. This is a frontline position for individuals who take pride in their work, stay organized, and thrive in a fast-paced retail environment.

Key Responsibilities:

Customer Engagement & Sales

• Deliver best-in-class service to every customer, every time.
• Proactively assist customers with purchases and upsell where appropriate.
• Respond to customer concerns or issues in a professional and solution-focused manner.

Operational Excellence

• Maintain clean, safe, and organized store conditions inside and out.
• Restock merchandise, track low inventory, and assist with inventory management.
• Ensure all signage, promotional displays, and pricing are accurate and current.
• Follow all procedures for shift close-outs, including cash drawer reconciliation and end-of-day reporting.

Compliance & Safety

• Adhere strictly to all company policies and procedures, including cash handling.
• Follow procedures for checking in vendor deliveries and verifying invoice accuracy.
• Report any safety hazards, maintenance issues, or suspicious activity immediately.

Team Support & Development

• Provide training support to new hires as requested.
• Collaborate with the Store Manager and fellow team members to improve operations.
• Submit product feedback and customer suggestions to management.

Other Duties

• Participate in promotional activities, store resets, and seasonal transitions.
• Accept job applications from potential candidates and forward to management.
• Take initiative to step into any task that supports store success.

Qualifications:

• High school diploma or GED preferred.
• Prior retail or customer service experience is a plus.
• Must have a reliable form of transportation and consistent punctuality.
• Flexible schedule including weekends, evenings, and holidays.
• Strong communication and interpersonal skills.
• Organized, self-motivated, and willing to take initiative.
• Basic computer skills (POS system familiarity is helpful).

Work Environment:

• Retail convenience store environment.
• Ability to stand for extended periods and lift up to 25 lbs.
• Must be able to handle changing priorities with composure and professionalism.

About New Arrival Tikova C-Stores

New Arrival is the frontline retail brand of Tikova C-Stores LLC, a fast-growing operator of high-performance fuel and convenience locations. We believe in building opportunity from the ground upempowering our team, elevating our stores, and delivering a great customer experience, every time.

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 1+ year of experience in the retail industry
• 18 years or older
• At least high school diploma or equivalent or higher
• Retail skills: point of sale (POS) operation
• Retail skills: customer service
• Retail skills: restocking
• Retail skills: taking inventory