Account Service Coordinator

Account Service Coordinator

Are your skills not being fully utilized? Reach your maximum potential by working with QPS! QPS Employment Group has a great opportunity available for an Account Service Coordinator at a company in Sheboygan, WI. This is a potential to hire position for 1st shift. Apply now!

Account Service Coordinator Responsibilities:

• Monitoring daily service dispatch reports and actively tracking open work orders through completion and closure
• Coordinating and scheduling service activities with distributors and authorized service providers to meet expectations and performance metrics
• Serving as primary liaison between customers, technicians, distributors, and internal teams to ensure clean communication and timely updates regarding service status and resolution
• Proactively identifying and addressing service delays, resource constraints, and scheduling conflicts to minimize downtime and improve customer satisfaction
• Escalating service issues as needed and driving resolution through collaboration
• Collecting, reviewing, and auditing service documentation and invoices to ensure accuracy, completeness, and compliance with company requirements
• Validating service completion documentation and ensure records are submitted accurately and on time
• Coordinating with internal departments as needed
• Reviewing, processing, and approving invoices and payment documentation associated with completed service work orders
• Maintaining accurate service records and documentation within CRM and ERP systems
• Building and maintaining strong working relations with dealers, distributors, service providers, and customer contacts
• Responding to inquiries promptly and providing effective solutions to service-related challenges
• Identifying opportunities to improve service dispatch process, customer communications, reporting, and overall operational efficiency
• Assisting with broader technical support and customer service initiatives as needed

Requirements for Account Service Coordinator:

• Associate's degree in business administration, logistics, supply chain management, IT, or related; work experience will be considered
• 3-5 years of experience in customer service, dispatch, field service coordination, logistics, or related role
• Experience within manufacturing, HVAC, or refrigeration environment preferred
• Knowledge of commercial refrigeration equipment, HVAC systems, mechanical equipment or related environments preferred
• Proficiency with Microsoft Office applications
• Experience with CRM and ERP systems preferred
• Excellent verbal and written communication
• Strong organizational, time management and multitasking abilities
• Ability to work independently while collaborating across cross-functional teams
• Strong problem-solving and decision-making skills
• Demonstrated sense of urgency and accountability

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS?

• Access to sought-after positions with leading employers
• Dedicated placement specialists who will guide you through every step of the job search process
• Best of all, our job matching and resume assistance services are 100% free to job seekers! We will never ask you to pay a fee.

Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy. We are proud to be an equal opportunity employer.