Director of Retail Operations
Goodwill of Delaware and Delaware County
Job Description
Job Description
POSITION DESCRIPTION
POSITION TITLE: Director of Retail Operations
DEPARTMENT: Donated Goods Retail
CLASSIFICATION: Salary/Exempt
PAY LEVEL: Level 6
REPORTING RELATIONSHIPS
POSITION REPORTS TO: Vice President of Donated Goods Retail
POSITION (S) SUPERVISED: None
TEAM MEMBERSHIP: EXECUTIVE LEADERSHIP QUALITY MANAGEMENT SUPPORT
Purpose:
The Director of Retail Operations, under the direction of the Vice President of Donated Goods Retail (DGR), is responsible for assisting in the development and implementation of strategic priorities across DGR that improve retail and operation efficiencies, increase production, and optimize profitability to support Goodwill’s mission. The Director is also responsible for executing high-impact initiatives, through cross-functional collaborative efforts, that drive operational excellence and strategic growth in alignment with the overall business strategy.
This position requires a blend of strategic thinking, project management expertise, and a deep understanding of the retail landscape.
Essential Functions:
- Partners with DGR leadership to develop and implement plans for production and sales of product to meet sales and cost objectives.
- Identifies and implements process improvements and standard operating procedures (SOPs) related to inventory management, supply chain, and store merchandising that streamline operations, enhance customer experience, maintain production standards and drive revenue growth.
- Assists DGR management with developing people to consistently improve productivity.
- Fosters a culture of innovation by analyzing market trends, technologies, and best practices to guide strategic initiatives and identify key opportunities for operational improvement.
- Partners with transportation and warehouse operations to ensure the overall needs of retail are being achieved.
- Participates in monthly financial reviews, analyzes financial data and develops action plans to boost profitability.
- Utilizes key donated goods retail metrics to measure the effectiveness of retail operations.
- Develops and executes a portfolio of projects that support DGR’s strategic objectives. Creates detailed project plans including timelines, resource allocation, budget forecasts, and risk management strategies.
- Leads cross-functional teams through all phases of project life cycles from planning to execution and post-implementation review.
- Monitors project progress and performance, using data-driven insights to adjust strategies as needed.
- Maintains up-to-date knowledge about regulations related to the resale of donated goods.
- Attends meetings, training sessions and committee/team activities, as required.
- Performs other duties as assigned.
Education/Experience:
Bachelor’s degree and at least 5 years of progressive multi-unit retail management experience. Experience working at a Goodwill organization is preferred. An equivalent combination of education and experience may be considered.
Skills /Abilities:
Vacancy posted 28 days ago
Similar jobs that could be interesting for youBased on the Director of Retail Operations in Wilmington, DE vacancy
- ...Brightest Companies to Work For” in 2025! We also received the "Great Place Place To Work" Certification for 2025-2026! The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary...SuggestedWork experience placementWork at officeWork from homeFlexible hours
- About Enstructure Enstructure owns and operates an integrated network of marine terminals, warehouses, cold storage and logistics assets... ...are addressed promptly and escalated when necessary. Directors are expected to anticipate issues, make timely decisions, and...SuggestedSeasonal work
- ...Ross Stores, Inc. is seeking an Area Supervisor in Wilmington, Delaware. In this role, you will oversee store operations, supervise associates, and ensure a safe shopping environment. Responsibilities include managing customer service, executing merchandising standards...Suggested
Ross Stores, Inc.
Wilmington, DE2 days ago $20 - $34 per hour
CVS Health is seeking an Operations Manager in Wilmington, DE, responsible for driving store performance and customer loyalty through strong... ..., including early morning and weekend shifts. Experience in retail management is preferred, and a high school diploma is the minimum...SuggestedHourly payFull timeFlexible hoursDay shiftEarly shift$138.2k - $179.65k
...are integrated into the fabric of how we work every day. To learn more, please see . What you'll do here: As the Director of Security Operations at Cengage, you will play a pivotal role in our ambitious Information Security department. You will lead an...SuggestedFull timeLive inLocal areaWorldwideCengage Group
Wilmington, DE2 days ago- A family-owned organization is seeking a Director of Operations in Wilmington, DE. This role involves overseeing operational management to deliver exceptional services to clients. Candidates should possess a Bachelor’s degree and have at least 5 years of relevant experience...Flexible hours
- ...relation to Open Payments Creative and innovative approach to influence the development of more efficient and effective practices while operating within required policies and regulations Proven ability to understand and articulate common industry negotiating models within...Contract work
- MasTec Utility Services in Wilmington, DE seeks a Director of Operations to oversee a business unit responsible for electric power distribution construction, including overhead and underground work, ensuring projects meet customer timelines and quality standards. The role...
$115.53k - $202.2k
Overview AAA Club Alliance (ACA) is hiring for a Director of Car Care Operations to join our team. This position is based at ACA Headquarters at 1 River Place, Wilmington, DE 19801. The selected candidate must reside within a reasonable commuting distance of this office...Temporary workWork at officeLocal areaShift work- Akumin, a leading outpatient radiology and oncology services provider, seeks a Director of Commercial Operations to bridge Sales, Finance, Legal, Operations, and Analytics. You will own the systems, processes, and data infrastructure powering a high-performing sales organization...
- ...the place for you. Win with us every time you step onto the floor. As an Assistant Store Manager of Operations , you will lead operational execution in a fast-paced retail environment focused on efficiency, accuracy, and a seamless athlete experience. You will coach and...Hourly pay
$135k - $182.7k
The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr....All shiftsFlexible hoursNight shift- ...living depend on Chemours chemistry.Chemours is seeking a U.S. Tax Operations Senior Manager to join our growing team. This position will be... ...HYBRID) and report directly to the U.S. Tax Operations Senior Director. The U.S. Tax Operations Senior Manager is responsible for...Full timeLocal area
$141.8k - $236.4k
Overview:Banking Services is seeking an experienced operational leader to oversee a critical function that supports our Institutional Services... ...-value financial transactions for institutional clients. As Director, Institutional Operations & Transfer Agency Services, you will...Full time- Apis Services, Inc. is seeking a Program Assistant to support daily administrative and operational functions, ensuring services are delivered efficiently, accurately, and professionally. This role provides clerical, organizational, and logistical support to program staff...Work at office
- ...organization is seeking a Qnity Early Career Talent Development Program Support role to provide comprehensive administrative and operational assistance. Responsibilities include coordinating onboarding, supporting learning initiatives, and maintaining digital tools. The...
- ...Domino's is looking for a Full-time General Manager in Bear, Delaware, to oversee store operations, including inventory management and customer interaction. The ideal candidate will have strong verbal and writing skills, alongside navigational abilities for deliveries...Full time
Domino's Pizza LLC
Bear, DE3 days ago $112.15k - $168.23k
Study Contracts Manager Introduction to role: Are you ready to play a pivotal role in the world of clinical trials? As a Study Contracts Manager,you'llbe at the forefront of negotiating and budgeting, ensuring ethical and compliant practices in developing and managing contracts...Contract workTemporary workWork experience placementLocal areaRemote workWorldwideFlexible hours$1,200 per month
...skills in both customer service and property maintenance. The Store Operations Manager is responsible for: Customer Service Developing... ...the store’s expense budget while maintaining store supplies and retail inventory. Property Maintenance Physical requirements include daily...Hourly payCubeSmart
Woodlyn, PA4 days ago- ...Director of Operations – ABA Centers of Delaware Sewell, DE Compensation: 70,000 - 80,000 a year *Final compensation will be determined by a candidate’s experience, background and education Who We Are We are the nation’s fastest-growing provider...Flexible hoursNight shiftWeekend work
ICBD
New Castle, DE2 days ago - ...our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations. Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete...Full timeWork at office
SP+
Wilmington, DE5 days ago - ...Director Of Operations- Retail Delivery Capstone Logistics is a 3rd party logistics provider in a variety of industry verticals including retail, grocery and foodservice distribution. We provide logistical support to customers in over 600+ DC's in 48 states throughout...Temporary workWork at officeLocal area
Capstone Logistics
Marcus Hook, PA5 days ago - Capstone Logistics, LLC is seeking a Director of Operations- Retail Delivery to oversee multiple sites, drive service levels and profitability across the network. Reporting to the VP of Operations, this role requires 50-75% travel within the United States, leading site...
$88.8k - $101.3k
...Specialist develops a customized plan for each client and directs junior resources and required internal partners (i.e., product, operations, technology, and risk) to ensure delivery of products and services is completed within agreed upon timeframes, with full...Full timePart timeLocal areaCapital One
Wilmington, DE5 days ago$88.8k - $101.3k
...Senior Associate, Process Manager (Hybrid) Overview: The Senior Associate, Process Manager in Bank Operations collaborates with cross-functional process, product, technology, and operations teams to optimize operational efficiency, minimize risk, and drive measurable...Full timePart timeWork at officeLocal area3 days per weekCapital One
Wilmington, DE2 days ago- ...Chemours chemistry.Chemours is seeking a Global Business EHS & Operations Sustainability Leader to join our growing Operations team.... ...two.Receives business direction on role from Operations Senior Director and functional direction from EHS & Corporate Responsibility Vice...Full timeLocal area
- ...industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry. Chemours is seeking a Senior Legal Operations Systems Consultant to join our growing legal team. This position will be available at the Wilmington, DE location and report...Full timeContract workLocal area
- ...and financial data into clear narratives, dashboards, and performance insights that drive action.As a Senior Associate, Business Operations Manager in the Card Credit Decisioning team, you will partner with senior leaders and cross-functional stakeholders to deliver executive...Work visa
- A leading financial services firm is looking for a Principal Associate Risk Specialist for a remote position. This role demands strong analytical and project management skills to identify risks and implement improvements using Lean Six Sigma methodologies. Key responsibilities...Remote job
- ...Operations SpecialistOperations Specialists perform various functions and are responsible for maintaining and processing case information and managing the progression of cases, consistent with approved internal controls, procedures, and rules. They receive and review...Local area
US Government Jobs
Wilmington, DE17 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director of Retail Operations. Be the first to apply!
Related searches
- retail manager in training Wilmington, DE
- full time retail manager Wilmington, DE
- retail manager Wilmington, DE
- online retail manager Wilmington, DE
- supervisor retail Wilmington, DE
- retail experience manager Wilmington, DE
- director of operations and business development Wilmington, DE
- night operations manager Wilmington, DE
- director operations support Wilmington, DE
- director sr. director clinical operations Wilmington, DE