Front Office Manager

Create Your Experience of a Lifetime!Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).Job BenefitsSki/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessonsMORE employee discounts on lodging, food, gear, and mountain shuttles401(k) Retirement PlanEmployee Assistance ProgramExcellent training and professional developmentReferral Program Full Time roles are eligible for the above, plus:Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)Free ski passes for dependentsCritical Illness and Accident plansJob Summary:The Front Office Manager manages all operational activities of the Reception Center’s Front Office to provide the highest standards of courteous service while meeting and exceeding profit levels. Communicates effectively in writing and verbally to provide directions to staff. Observe performance and encourage improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff. Ensure that the Vail Resorts brand standards are met. Interact positively with guests and take action to resolve guest issues in order to protect guest experience.Job Specifications:Starting Wage:$68,000.00 - $77,126.78 + annual bonus Employment Type:Year Round Shift Type: Full Timehours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities:Maintain high standards of guest service and operational excellence in alignment with Vail Resort’s Brand Standards and executive direction.Provide daily leadership, support, and operational oversight of the Front Office team. Oversee Front Office operations to ensure efficient workflow, exceptional guest experience, and adherence to departmental procedures.Coordinate, lead, and/or contribute to required meetings to required meetings, including departmental and operational meetings.Set and uphold professional standards for the team through accountability, coaching, and leadership presence.Analyze daily lodging financials, labor reports, and operational performance to ensure alignment with departmental budgets and staffing goals. Ensure timely and accurate payroll administration and compliance with company policies.Create and manage departmental schedules based on occupancy levels, business demands, and labor expectations.Communicate effectively and escalate operational or guest concerns to upper management in a timely manner. Respond promptly and professionally to guest issues, implementing corrective action to ensure guest satisfaction and service recovery. Support emergency response and security procedures in accordance with company policies and established emergency plans. Foster effective communication between Executive Committee members, department leaders, and line-level team members. Assist with additional operational responsibilities and special projects as assigned by upper management.Job Requirements:Minimum of 3 years of Front Office, guest service, or hospitality leadership experience at a property of similar size and service level -- Required Previous supervisory or management experience within hospitality operations -- RequiredExperience working within short-term rental or resort lodging environments -- PreferredValid U.S. Driver’s License with clean driving record and ability to pass a Vail Resorts Motor Vehicle Record (MVR) check -- Required Ability to lift and carry up to 50 pounds -- RequiredAbility to stand and walk for extended periods of time -- RequiredAvailability to work weekends, holidays, and evenings based on business needs -- Required Strong communication, organizational, leadership, and problem-solving skills -- RequiredAbility to multitask and perform effectively in a fast-paced hospitality environment --RequiredThe expected pay range is$68,000.00 - $77,126.78 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 515010Reference Date:05/28/2026Job Code Function:Front Office