Team Lead: Digital Workplace Engineer

Job Summary We are seeking a Team Lead: Digital Workplace Engineer to join the firm. The role oversees user experience, performance, and reliability of all digital workplace services firmwide, providing strategic, technical, and operational leadership for endpoint engineering. The Team Lead ensures improved productivity, service quality, and user experience outcomes by setting direction, governance, and standards for workplace technologies and driving excellence across Engineering, Service Desk, and Infrastructure teams. Key Relationships Cloud Platform Engineering, Enterprise Applications, Security, Global Support Services, Deskside Support, Network & Collaboration, Business Stakeholders. Essential Duties Own the entire digital workplace user experience and drive continuous improvement. Establish metrics for DEX and monitor user sentiment to align with objectives and enhance overall experience. Define standard operating procedures and RACI models, ensuring accountability across all relevant areas. Conduct root cause analysis and eliminate recurring issues. Partner with the Service Desk to reduce incidents and improve resolution efficiency. Lead change initiatives and strategies to boost user adoption. Standardize endpoint configurations while reducing complexity. Define KPIs and deliver reports tailored for senior-level audiences. Own escalation frameworks and incident responses. Lead vendor performance aligned with experience service level agreements. Drive the adoption of practical AI solutions to enhance productivity. Lead and develop the team, focusing on results-oriented expectations. Experience & Skills Required Proficiency in Windows, endpoint management, Azure, and automation with effective implementation. Exceptional stakeholder influence and communication skills. 7+ years in digital workplace or endpoint engineering. Experience improving user experience (DEX) and service outcomes. Proven track record partnering with Service Desk organizations. Experience driving automation, standardization, and process maturity. Experience leading change management and adoption programs. Exceptional KPI definition and performance reporting experience. Compensation Salary range: $128,000 – $249,000. Final compensation will be determined during the interview process and will depend on experience, expertise, business needs, and market factors. Benefits Medical/Prescription Drug Coverage (including a Health Savings Account feature) Back‑up Child/Elder Care and access to a caregiving concierge Dental Insurance Wellness Program Vision Insurance Pre‑tax Commuting Benefits 401(k) Retirement Plan and Profit Sharing Business Travel Accident Insurance Short‑ and Long‑term Disability Protection Pet Insurance Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment) Health Advocacy Services Paid Time Off (25–30 days per year) Identity Protection/Restoration and Fraud Insurance Parental Leave (18 weeks, 6 paid; short‑term disability may provide additional paid time off) Student loan refinancing options and access to a student loan concierge service Paid Holidays (12) Addiction Resources Family Building Benefits Breast Milk Delivery and Lactation Support Services Flexible Spending Accounts Bonuses and certain expense reimbursements (eligible personnel may receive) Employee Assistance Program Professional Development and CLE Credit Opportunities 529 Deductions Relocation assistance Accident Insurance Employee Referral Program Critical Illness Insurance Hybrid/Remote Work Opportunities Hospital Indemnity Insurance Perks including technology, entertainment, and travel discount programs Bereavement Leave All other benefits required by law (e.g., leaves of absence) Equal Employment Opportunity The Firm is an equal opportunity employer. Employment decisions shall be based on merit, qualifications, and competence. Practices will not be influenced by race, color, religion, creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable law. The Firm complies with federal and state disability laws and provides reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is required, please contact View email address on click.appcast.io. #J-18808-Ljbffr K&L Gates