Analyst I, Digital Business

JOB DESCRIPTION
For Satvi Sheth
Business Analyst III - Self Service
Max Bill rate: ***
This role is Hyrbid; candidates should be local

Description
The Digital Business Analyst will support Self-Service capabilities with primary responsibility for making recommendations that will improve online adoption and customer experiences
Business Analyst Job Duties:

Collecting and analyzing data to create insights that lead to action.
Working cross functionally to translate business goals and objectives into product features and user experiences.
Measuring success and improvements through KPIs and metrics.
Recommending enhancements to the self-service solutions through continuous analysis and feedback.
Gathering business requirement gathering, analyzing them and translating them to functional and experiential recommendations.
Performing data analysis on different data sources, consolidate multiple data sets and analyze the data accurately and efficiently.
Organizing sessions to gather business context from Product Owners and documenting findings.
Coordinating with users to determine and document business and user requirements, process flow definitions, and functional specifications


Skills:
Background in online analytics applications preferably Adobe Analytics is a strong plus
Able to conceptualize and structure an analysis to achieve the desired business objective
Picks up new concepts (e.g. process, policy, data structure) the first time
Able to appropriately apply statistical methods (e.g. distributions, regressions, probability, sampling)
Performs internal/external consistency checks
Able to shapes requests (e.g. scope and deliverables) with customers to maximize effectiveness and efficiency
Maintains focus on the end-product
Utilizes a hypothesis-driven approach
Appropriately utilizes an 80/20 approach to problem-solving
Sets and refines direction as needed
Ability to adapt to rapidly changing priorities
Able to effectively multi-task and switch contexts
Effectively completes goal-oriented assignments with limited supervision
Has strong knowledge of up business process and policy concepts in multiple areas (e.g. customer setup and process flows)
Able to proactively recognize next steps
Well versed with Microsoft applications such as PowerPoint and pulling together clear, concise, and convincing presentations using mockups, data, and written context.
Working in an Agile format using JIRA and Confluence to support workflow.