Field Service Engineer - Liquid Handling & Laboratory Automation
SURPLUS SOLUTIONS HOLDINGS LLC
Job Description
Job Description
Field Service Engineer – Liquid Handling & Laboratory Automation
Company: Surplus Solutions LLC
Locations:
- Southern California
Job Type: Full-Time
Reports To: Manager, Technical Services
Travel Requirement: ~70–80% regional and nationwide travel
Position Summary
Surplus Solutions LLC is seeking motivated and customer-focused Field Service Engineers (FSEs) to support liquid handling and laboratory automation systems across customer sites throughout the United States.
This role is ideal for candidates with hands-on experience servicing, troubleshooting, installing, or operating automated liquid handling platforms such as Hamilton, Tecan, Beckman Coulter, Agilent, or similar laboratory automation systems.
The Field Service Engineer will serve as a front-line technical representative responsible for instrument installations, preventative maintenance, repairs, upgrades, customer training, and overall customer satisfaction. Candidates should be comfortable working independently in fast-paced laboratory environments while supporting complex electromechanical and software-driven systems.
Key Responsibilities
- Install, configure, commission, and qualify laboratory automation and liquid handling systems at customer sites.
- Perform preventative maintenance, corrective maintenance, repairs, and system upgrades on supported instrumentation.
- Troubleshoot mechanical, electrical, fluidic, pneumatic, robotic, and software-related issues.
- Support automated liquid handling platforms including robotic pipetting systems, plate handlers, integrated devices, and laboratory workflow automation.
- Calibrate and verify instrument performance according to manufacturer or internal specifications.
- Provide customer training on instrument operation, maintenance procedures, and best practices.
- Document all service activities including service reports, diagnostics,partsusage, and corrective actions.
- Maintain strong customer relationships through professional communication and responsive technical support.
- Coordinate with internal engineering,logistics, and technical support teams to resolve escalated issues.
- Support equipment refurbishments, installations, validations, and field upgrades asrequired.
- Follow all laboratory safety, quality, and customer compliance procedures.
- Travel extensively to customer sites throughout assigned regions and occasionally nationwide.
Required Qualifications
- Associate’sorBachelor’s degree in Engineering, Biotechnology, Biology, Chemistry, Automation, Robotics, or related technical field — or equivalent hands-on experience.
- 2+ years of experience supporting laboratory automation, liquid handling systems, or analytical laboratory instrumentation.
- Experience troubleshooting electromechanical systems and laboratory automation equipment.
- Strong mechanical aptitude and technical problem-solving skills.
- Comfortable working independently in customer-facing environments.
- Strong communicationand documentation skills.
- Ability to travel extensively andmaintaina flexible travel schedule.
- Valid driver’s license and ability to travel by air domestically.
Preferred Qualifications
- Experience with Hamilton, Tecan, Beckman Coulter, Agilent Bravo,Opentrons, or other automated liquid handling platforms.
- Experience servicing robotic systems, automatedworkcells, or integrated laboratory automation systems.
- Familiarity with:
- Pipetting systems
- Robotic arms and gantries
- Barcode readers
- Plate movers
- Incubators
- Stackers
- Integrated automation devices
Vacancy posted 5 days ago
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