Centralized Scheduler

Overview

Centralized Scheduler

UPMC Select Physical Therapy

Join Our Team at UPMC/Select Physical Therapy

We’re looking for a full-time Centralized Scheduler to help create an exceptional first experience for our patients. When someone is referred to outpatient physical therapy, their journey begins with you—and the care and professionalism you provide on that first call truly makes a difference.

If you’re organized, detail-oriented, and passionate about helping others, this could be the perfect role for you.

Location:

Remote after 6-8 weeks of on-site training

Training Location: 250 Fame Ave Ste 103, Hanover, PA 17331

Why You’ll Love Working With Us

We believe that when employees feel supported, they’re able to thrive both in their careers and in their personal lives. In addition to a strong focus on work–life balance, we offer:

• A comprehensive orientation and training program
• Paid Time Off (PTO) and Extended Illness Days (EID)
• Health, dental, and vision insurance, plus life insurance and prescription coverage
• A 401(k) retirement plan with company match
• Short- and long‑term disability coverage
• Personal and family medical leave

Ready to Make an Impact?

If you enjoy working on the business side of healthcare, love helping people, and want to be part of a team that changes lives every day, this opportunity is for you. We’re excited for you to discover what makes Select Medical such a special place to grow your career! Watch for a glimpse into life at Select Medical!

Responsibilities

What You'll Do

• Work as a team to ensure the office is working efficiently and that all calls are made promptly to potential patients and referral sources.
• Responsible for accurate procedure scheduling.
• Effectively communicates with patients, families, healthcare team members, the time of visit, visit expectations, facility directions, and web address to access New Patient paperwork.
• Requests an accurate clinical history as necessary for the exam. Provides instructions and specific preparations to the individual scheduling the procedure.
• Reviews and evaluates scheduled appointments for completeness.
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• Assists with the pre-registration process by obtaining demographic and insurance information.
• Receives Physician orders and schedules procedures by both telephone and electronic media.
• Obtains provisional diagnosis, Physician orders, and patient history to substantiate the requested treatment.
• Communicates scheduling concerns to the Center Manager or market leader.
• Communicate scheduled appointments with team members at the center and scan in any supporting documentation.
• Place calls to patients for Prehab scheduling for pre-surgical appointments.
• Works closely with the marketing department for additional opportunities to develop referral sources, as well as reports any barriers to receiving referrals.
• Other duties as assigned.

Qualifications

What Makes You a Strong Fit

• Experience in healthcare scheduling, customer service, or a call center environment
• Excellent communication and interpersonal skills
• Strong attention to detail and commitment to accuracy
• Ability to multitask, stay organized, and adapt to changing needs
• A positive, patient‑focused mindset

Minimum Requirements

• High School diploma or GED.
• Two years of experience in the healthcare field dealing with customer service.

Preferred Qualifications

• Industry Specific Customer Service Certification preferred.
• Associate or Bachelor’s degree preferred, OR 2 years’ experience in a similar role.

Additional Data

Select Medical’s Outpatient Division is a nationally recognized, locally focused leader in outpatient physical rehabilitation, with more than 1,900 locations across 46 states and the District of Columbia. Our family of brands includes Select Physical Therapy, NovaCare Rehabilitation, RUSH Physical Therapy, Physio, Kessler Rehabilitation Center, KORT, Saco Bay Physical Therapy, Concentra, and Keystone Physical Therapy.

Across all our centers, our highly respected clinical teams provide preventative and rehabilitative care designed to maximize function and promote overall well-being. By creating individualized treatment plans tailored to each patient’s goals—and partnering with physicians, employers, payers, and case managers—we’re able to deliver exceptional, cost‑effective outcomes. We’re also proud to support professional sports teams, colleges, universities, and high schools with physical therapy and athletic training services.

Equal Opportunity Employer, including Disabled Veterans