Customer Service Representative

Parkhill Roofing & Exteriors is seeking a Customer Service Representative (CSR) to serve as the first point of contact for our customers and a key support partner to our Sales, Production, and Operations teams.Is this the role you are looking for If so read on for more details, and make sure to apply today.This role is critical to the customer experience and the internal flow of information. The ideal candidate is professional, detail-oriented, comfortable with technology, and takes pride in keeping things organized and moving forward.Primary Purpose of the RoleTo serve as the first point of contact for customers, manage inbound communication, ensure leads are properly handled and scheduled, and provide high-quality administrative and communication support across departments.Core Customer Service ResponsibilitiesAnswer inbound phone calls, texts, and emails promptly and professionallySchedule estimate appointments using the inspector city guideAssign leads appropriately in Zoho CRM and log all customer interactionsRespond to new lead inquiries via Podium and the general company email inboxConfirm upcoming appointments with homeownersReschedule or cancel appointments as requested by customers or internal teamsProvide friendly, informative communication throughout the customer journeyDirect complex inquiries to the appropriate team members (Sales, Project Managers, Operations)CRM & Communication ToolsMaintain accurate and up-to-date records in Zoho CRMLog calls, update lead statuses, and assign leads to appropriate staffEnsure project naming conventions and notes are consistentManage incoming messages in Podium, responding directly or assigning to the appropriate teamMonitor and respond to the general company email inbox in a timely and professional mannerInternal Team SupportSupport the Sales Team by:Sending follow-up messages through Podium to customers who have not signed or declined when assignedAssisting with quote reminders or scheduling follow-up calls as directedCompleting light administrative tasks related to open estimates, leads, or job status updatesSupport the Production / Operations Team by:Assisting with communication between inspectors, Project Managers, and customers as neededHelping convert customers from the lead stage to the project stage in Zoho and other internal systemsOne-Off & Leadership SupportComplete miscellaneous administrative or coordination tasks as assigned by the Brand President or VP of OperationsAssist with reporting, customer outreach, scheduling coordination, or internal communicationsServe as a flexible team support member, stepping in where needed to help fill xhyhwjd communication or documentation gapsKey Traits for SuccessClear, warm, and professional communicatorHighly detail-oriented with strong follow-throughComfortable using technology and managing multiple tasks in a fast-paced environmentReliable, accountable, and open to feedbackTeam-oriented with a willingness to support across departmentsWhy Work at Ken's Parkhill Roofing & ExteriorsBe part of a respected, growing company with strong leadershipWork in a collaborative, team-focused environmentPlay a meaningful role in shaping the customer experienceOpportunity to grow with the company as systems and departments continue to evolveSchedule & Compensation:Hourly position, Monday through Friday 8am-4:30pmStarting pay range: $26–$31 per hour, based on experience