Scheduler

Job Description

-Exhibits excellent customer service skills, including promptly returning customer calls and scheduling follow-up appointments when necessary.
-Answer phone calls from the dedicated scheduling line and book appointments for services and follow-ups.
-Greet clients and assist them with booking future appointments.
-Contact clients two days before their scheduled appointments to remind them. ----Update client appointments and communicate with other departments about changes.
-Monitor the IT Front Desk scheduling software system daily.
-Send reminder cards to patients about upcoming events.
-Follow up with clients to ask about the level of service they received.
-Assess emergency appointments and resolve scheduling conflicts.
-Participates in Agency training related to program operations.


Job Requirements

1


Meet Your Recruiter

Heather Church
Business Development Director

Born and raised in the heart of the Mississippi Delta, Heather's story is rooted in strong Southern values, a deep work ethic, and a passion for helping others succeed. In 1998, she moved to Brandon, Mississippi, where she graduated from Northwest Rankin High School before continuing her education at Hinds Community College. There, she earned a degree in Early Childhood Development, laying the groundwork for what would become a dynamic and multifaceted career path.

After completing her education, Heather embraced motherhood and took on the role of a stay-at-home mom. It was during this chapter of life that her entrepreneurial spirit truly came to life. She built a thriving online business from the ground up-one that not only allowed her to be present for her growing family but also gave her hands-on experience in online marketing, customer service, and small business development. These formative years sharpened her natural leadership skills and helped her develop a keen understanding of the digital business landscape.

Heather currently resides in Brandon, Mississippi, with her husband and their three children. A dedicated sports mom, she spends much of her free time on the sidelines of baseball and softball fields, cheering on her kids and embracing the strong sense of community that comes with it.

In January 2020, Heather joined PSG, bringing with her a lifetime of insight into the staffing industry. Having grown up in a family deeply immersed in staffing, she came to the role with an intuitive understanding of how to match people with opportunity-and businesses with talent. Her journey at PSG began as a Talent Acquisition Specialist, where she quickly proved herself to be a strong communicator, a natural connector, and a team player with a deep commitment to client success.

Her dedication and performance led to a well-earned promotion to Director of Business Development , a role in which she now thrives. In this position, Heather works closely with executive leadership and clients to develop and implement strategic marketing initiatives, identify business goals, and build operational plans that drive measurable results. Her unique blend of recruitment experience and business development acumen allows her to approach client partnerships from a holistic perspective.

Heather is known for her authenticity, her collaborative approach, and her unwavering dedication to helping others grow-whether it's a client striving to expand their workforce or a candidate searching for their dream role. She believes that success in staffing isn't just about filling positions; it's about building long-lasting relationships and creating opportunities that change lives.

With every new challenge, Heather brings a spirit of innovation and a heart for service-qualities that continue to make her an invaluable leader at PSG and a trusted resource for the clients and candidates she serves.

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