Field Service Manager

Field Service Manager

Are you passionate about leading a world-class service team and delivering impeccable service to customers? At Aristocrat, we constantly drive innovation and creativity. We aim to deliver the world's greatest gaming experience, and you could be vital in this effort. As a Field Service Manager, your role will be crucial in boosting our product and reputation, ensuring customer satisfaction, and encouraging positive relationships within our vibrant team. Join us in Central West NSW, Australia, and be part of an ambitious and established leader in gaming entertainment!

What You'll Do

Manage customer expectations and relationships
Conduct customer meetings to gather feedback and address concerns
Coordinate service contracts and ensure adherence to terms
Identify and resolve service delivery issues promptly
Lead and mentor a team of Field Service personnel
Conduct team meetings and provide technical updates
Perform venue, car, and tool audits to maintain standards
Manage employee training, rosters, and leave in alignment with company policies
Ensure compliance with WH&S regulations
Examine data and manage dashboards to observe performance
Handle customer calls and fault resolutions
Manage parts inventory and ensure accurate utilization
Coordinate P&L management, including overtime and contract revenue
Ensure all SLA's are met to verify customer satisfaction

What We're Looking For

Strong computer skills and basic knowledge of P&L requirements
Proven ability to manage and maintain cross-functional relationships
Strong customer orientation with the ability to rapidly recognize areas of concern
Prior experience in managing a team and leading service delivery
Excellent problem-solving skills and attention to detail
Ability to examine data and produce insightful reports
Strong communication abilities and the capacity to guide through example
Experience in the gaming industry or a related field is a plus

We offer robust benefits, global career opportunities, and the chance to work with a world leader in gaming entertainment. Join Aristocrat and help us bring joy to life through the power of play!

About Us: Aristocrat and Aristocrat Gaming

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness), and regulated online real-money gaming (Aristocrat Interactive). Our team of over 7,400 employees worldwide is united by our company's mission of bringing joy to life through the power of play.

Aristocrat Gaming is a part of Aristocrat and the world's number one premium provider of casino games, innovative technology, and customer-experience solutions. We have over 70,000 electronic game machines and 10+ creative studios, and have been ranked as the #1 top game supplier for five consecutive years. Aristocrat Gaming supports every facet of gaming floor operations from product to sales, systems, and service. Our products are renowned for innovative hardware, vivid graphics, groundbreaking mechanics, and superior performance, and our creative and technical talent is the best in the industry.

Diversity and inclusion are integral to our values of Talent Unleashed, Collective Brilliance, Good Business, Good Citizen, and It's All About the Player. We celebrate diversity and do not discriminate based on gender, race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.