IT Manager

Responsibilities Own IT systems & support: Be the go‑to for employee IT support. Triage and resolve hardware, software, and access issues, and keep day‑to‑day operations running smoothly. Run onboarding & offboarding: Provision accounts, devices, and access on day one, and reclaim them cleanly when someone departs. Manage the device fleet: Handle the full device lifecycle covering procurement, configuration, deployment, repair, and retirement. Administer MDM: Use MDM (Jamf, Kandji, Intune, or similar) to enforce configuration, encryption, patching, and security across the fleet. Manage identity & SaaS: Own access across Google Workspace / Microsoft 365 and the SaaS stack — SSO, provisioning, groups, and role‑based permissions — along with licensing and spend. Handle networking & AV: Keep office networking (Wi‑Fi, switches, firewall/VPN) and conference‑room/AV systems reliable, and troubleshoot as needed. Strengthen security & compliance: Own day‑to‑day security hygiene (MFA, endpoint protection, patching, access reviews) and partner with our security and compliance team to support HIPAA safeguards, SOC2, and audit readiness. Manage vendors & budget: Own hardware, software, and service‑vendor relationships, IT purchasing, and budget forecasting. Build for scale: Document systems, processes, and runbooks, and design IT practices that scale as we grow. Requirements 7+ years in IT, systems administration, or IT support, with broad ownership across systems, devices, and security Hands‑on MDM experience (Rippling, Jamf, Kandji, Intune, or similar) Strong Google Workspace and/or Microsoft 365 administration skills Solid foundational networking (DNS, DHCP, VPN, Wi‑Fi troubleshooting) and IT security fundamentals (MFA, SSO, endpoint security, encryption) Comfort owning device lifecycle management and procurement Bonus: experience in a regulated environment (HIPAA, SOC2, ISO27001, or HITRUST), scripting/automation (Bash, PowerShell, Python), or a dedicated identity provider (Google, Entra ID) Core Competencies Demonstrates extensive experience in IT systems administration, device lifecycle management, and security compliance, with a strong focus on MDM tools and cloud‑based platforms. Proficient in managing IT support operations, vendor relationships, and budget forecasting to ensure seamless technology integration and security hygiene. #J-18808-Ljbffr