Business Development Manager

Sales and Marketing Account Manager

Benefits: 401(k), 401(k) matching, bonus based on performance, company car, competitive salary, dental insurance, health insurance, opportunity for advancement, paid time off, training & development, vision insurance

Why Us? At Paul Davis Restoration we're more than a company — we're a team, and we are a community. We believe in empowering our team members, exceeding client expectations, and delivering best-in-class service to our partners. Our success is built on a culture of innovation, collaboration, and a relentless drive to be the best in the business. If you're ready to lead a team, redefine industry standards, and achieve career-defining success, we want to hear from you.

Basic Functions:

• Retain, prospect and recruit new strategic business relationships
• Grow and foster relationships with strategic business accounts
• Onboard and train business relationships
• Create service level agreements with strategic business relationships
• Takes responsibility for communicating to key accounts regarding ongoing projects
• Supports and assists the overall Paul Davis team

Basic Requirements:

• Associate or bachelor's degree is desired especially in area of sales, marketing and communications
• Experience in marketing, sales, and customer service
• Highly organized and versed in prioritization of tasks
• CRM experience (Salesforce, Luxor, ect.)
• High level written and verbal communicator
• Deal maker/closer
• High aptitude in Microsoft office suite
• Dependable transportation
• Smart phone
• Appropriate attire
• Fun and outgoing personality
• Driven by results and growth

Evaluated On:

• Results of new accounts brought on by the sales and marketing account manager
• Relationship and growth penetration of active current accounts
• Activities in Luxor
• Follow up and follow through
• Commitment to entire Paul Davis team
• Relationships with vendors and subcontractors
• Culture and over all attitude
• Skill development goals
• Performance in alignment with the job description
• Behaviors aligned with the vision, mission, values, 10 serving basics and brand promise

Overall Primary Duties:

• Face to face activities with current and new strategic business relationships
• Coordinate meetings, lunches, and presentations to educate and probe for win/win/win relationships
• Be the face of Paul Davis at associations, chamber events, community events and commit to being on different committees
• Be the hunter and retainer for sales with a strong pipeline
• Retain lasting relationships with key accounts to capture new revenue through new and existing relationships
• Create and follow sales budget weekly, monthly and yearly
• Keeps Luxor updated with all activities, accounts, companies and contacts (but not limited to)
• Work directly with the vice president of sales and marketing
• Work directly with sales and marketing team
• Work directly with the general manager
• Work directly with team leads and operations teams to ensure a positive client experience
• Grow the account relationships based on sales from prior years
• Set proper expectations with accounts
• Recruit new key accounts that align with the Paul Davis way
• Build, create and execute service level agreements with new accounts
• Teach, train and onboard new and existing accounts
• Teach, train and onboard the Paul Davis team with new accounts
• Brand the Paul Davis name by being involved in association, chambers and the community and being committed to boards or committees
• Review, update and manage RMS and Luxor software
• Find and validate key accounts needs to facilitate a 9 or 10 rating on the net promotor score (NPS) based on client's willingness to recommend us to friends and family when work is complete
• Supports ERTPMs and RPMs in setting proper expectations with clients
• Support's ERTPM's and RPMs in obtaining (where applicable) and ensure collection of all work authorization and other documentation from clients for all services
• Review all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS regarding key accounts
• Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct)
• Coordinates, monitors, and supervises client experience (NPS) on a project-by-project basis and as a whole over all for the account
• Monitors SEO, Google ad, pay per click, website and local service ads
• Support ERTPM's and RPMs in communicating and building trust throughout each project

Secondary Duties:

• Maintain a strong relationship field presence, while balancing the necessary desk work required for admin and follow up
• Participate in on call rotation
• Participate in sales and marketing events
• Manage emergency preparedness plans for accounts
• Professionally handle and resolve all complaints in a timely fashion
• Work directly with the sales and marketing team to build long lasting relationships with accounts
• Provide feedback to other management based on observations from the field and the relationship
• Learn and work with priority management principles to create default schedules for your own time that properly allocate slush time
• Attend bi-weekly sales and marketing team meetings
• Attend bi-weekly GS&R
• Share your office365 calendar with your supervisor on an ongoing basis
• Follow all other company policies and procedures as communicated in the all-team handbook (employee handbook)

High level job responsibilities include:

• Participate in emergency services when an "all hands-on deck" scenario arises
• Participate in ongoing problem solving and practicing continuous improvement of the department and company
• Participate with on-site visit when a loss comes in and support account and team to deliver best in class results
• Participate in Paul Davis social events, goal setting and review, all team meetings and as many other opportunities as possible to engage with the rest of the team

Hours: This is a full-time position. Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office. Compensation: $50,000.00 - $100,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To provide extraordinary care while serving people in their time of need.

Our Values:

Deliver what you promise

Respect the individual

Have pride in what you do

Practice continuous improvement

Our Mission:

To provide opportunities for great people to deliver best in class results