Blood Collection Staff - Customer Service

Job Description We provide paid training – no prior medical experience required! Joining the American Red Cross is like nothing else – it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. What You Need to Know (Job Overview) When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. Watch this short video to learn more about being a phlebotomist and the impact you can make in this position: rdcrss.org/lifesavingrole Key Responsibilities Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. Collaborate with teammates to create a welcoming and friendly environment so that volunteer donors feel comfortable coming back again and again. Be detailed oriented every day so that the blood you collect meets goals, regulatory requirements and can be safely transfused. May drive Red Cross vehicles and work with the team to set up and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. Standard Schedule (Effingham, Illinois) Monday‑Friday shift: variable hours typically between 5:00 am–8:00 pm Some weekends may be required Staff work a variable schedule which may include early mornings, late nights and some holidays. Schedule is provided 2–3 weeks in advance. Pay Information Starting rate $20.15/hour. Pay may increase depending on experience. Minimum Qualifications High school diploma or equivalent required. Customer service experience and effective verbal communication skills required. A current, valid driver’s license with a good driving record is required. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. All staff work as a team to set up and tear down the equipment required for a mobile blood drive. Basic computer skills are required. Must be proficient with Microsoft Office applications. Preferred Qualifications Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) Prior leadership experience Benefits Medical, Dental, and Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401(k) with up to 6% company match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. #J-18808-Ljbffr