Team Lead, SOC

Team Lead, SOC

The Team Lead, SOC, is responsible for overseeing the day-to-day execution of Security Operations workflows, ensuring work is completed accurately, on time, and in alignment with defined processes, SOPs, SLAs, and priority frameworks while supporting/managing team members and escalating system-level issues as needed.

Core Ownership:

• Own daily execution and output quality for assigned team
• Own queue health, backlog management, and SLA adherence
• Own task prioritization and work distribution within defined frameworks
• Own workflow compliance and execution consistency

Key Responsibilities:

Ownership & Expertise

• Own the deletion product and act as the subject matter expert on all site deletions
• Maintain and update the Site List Guides and SOPs

Workflow & Operations Management

• Prioritize and distribute daily work across the DPA team
• Assign, escalate, and resolve tickets (including Expanded Services and escalations)
• Support operational tasks like PII updates, enrollments, and scan queue management

Team Leadership & Development

• Conduct weekly syncs, training, and onboarding (including 2-week reviews)
• Provide guidance, answer questions, and foster team innovation

Quality Assurance & Performance

• Perform QA checks on DPA work and team tools/technology
• Monitor and report on individual and team performance metrics

Communications & Process Improvement

• Communicate process updates and track site changes clearly
• Gather team feedback and drive improvements to workflows and tools

Decision Scope

• Own real-time prioritization and task distribution within defined workflows
• Focus on execution and contributes feedback to improve systems over time

Required Qualifications:

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook)
• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
• Demonstrates an inspirational attitude that contributes to a positive team environment
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
• Ability to maintain reliable and consistent attendance and punctuality
• Basic skills and understanding of Specialty Software: Jira, Confluence, Miro
• Excellent verbal, written, and presentation skills

Required Education/Experience:

• At least 6 months in a DPA role

Preferred Qualifications:

• A Bachelor's Degree (BA, BS, BBA) or equivalent
• Experience working in a corporate security environment
• Previous management experience