Manager, Detail

Detail Manager

Location: 5603 Roanne Way, Greensboro, North Carolina 27409

Summary: The Detail Manager is responsible for supervising the cleaning and refurbishing of new and used cars. The Detail Manager is responsible for inventory control, employee supervision, department profitability and customer satisfaction.

Supervisory Responsibilities: This job has direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Oversees training and supervising of detail department employees.
• Works with upper management and Human Resources to make detail department hiring and discipline decisions.
• Sets schedules and assigns tasks to detail department employees
• Attends required manager meetings.
• Maintains effective employee relations.
• Ensures quality of work meets dealership standards.
• Coordinates between department heads of all dealerships to ensure timely completion of detail work.
• Checks inventory of supplies and orders additional supplies as needed.
• Maintains CSI at or above company standards.

• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

o High School Diploma

√ Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

√ Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

o up to 3 years

o 3-5 years

√ 5+ years

Education/Experience:

Management or supervisory experience preferred. Ability to perform detailing functions and operate equipment safely.

Certificates and Licenses:

√ Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability to learn parts department computer inventory and ordering system.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

Must be able to lift up to (30) pounds.

While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Environment Demands:

Duties are performed primarily in the designated detailing areas, but may extend to various areas throughout the facility, both indoors and outdoors. Work includes frequent movement in and out of cars, contact with cleaning and painting products and limited interaction with customers.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Teamwork through Trust & Respect

Integrity

Commitment to Customer Enthusiasm

Passion for Winning

Accountability at All Levels

Commitment to Continuous Improvement

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.