Territory Sales Manager

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary (100-200 words): The Builder Warranty Market Manager is responsible for driving builder channel growth through new business acquisition, builder membership, enrollment and warranty revenue generation, and strategic account expansion. This role focuses on developing and managing relationships with home builders and builder organizations, with a primary emphasis on securing new builder memberships, increasing enrollment volume, and expanding share of wallet within existing builder accounts.


Operating in a B2B sales environment, the Builder Warranty Market Manager leads long-cycle, consultative sales efforts that require strong negotiation, business development, and account planning capabilities. This role partners closely with cross-functional teams to deliver scalable solutions and support builder onboarding, ensuring alignment with customer needs and long-term growth objectives.

The position requires a high degree of autonomy and a proactive "hunter" mindset to identify and convert new opportunities, including engagement in builder associations, regional and national industry events, and multi-market builder relationships.

Responsibilities:

• Drive new builder acquisition by identifying, targeting, and closing high-value builder accounts to generate contracted membership and enrollment revenue.
• Own builder account growth strategy, including expansion of existing builder relationships and increasing enrollment volume across portfolios.
• Lead consultative sales cycles with builders, including needs assessment, solution positioning, negotiation, resulting in memberships.
• Manage a portfolio of builder accounts, acting as a strategic advisor to executive stakeholders and aligning solutions to long-term business goals.
• Develop and maintain multi-market and national builder relationships, communicating, collaborating, and coordinating across regions where builder accounts span territories.
• Partner with cross-functional teams (e.g., Customer Success) to support onboarding, implementation, and long-term account success.
• Represent the organization in builder-focused industry associations and events to build pipeline, strengthen brand presence, and expand partnerships.
• Track and manage pipeline, and account performance within CRM tools to drive accountability for contracted enrollment and revenue growth.
• Execute against revenue targets tied to builder memberships, enrollments, and long-term account value, ensuring alignment with company growth objectives.
• May assume other duties as applied.

Qualifications

Required Skills:

• Effective problem-solving skills to help resolve customer complaints or needs
• Have a true hunter mentality to build, grow, collaborate and effectively communicate across the nation with others that may be impacted from a sales or retention opportunities present themselves (builders that span territories)
• Thrives in a team environment where we leave egos at the door and challenge the status quo
• Proven verbal and written communication skills to communicate product ideas to clients
• Up-to-date understanding of industry's behavior
• Proficient customer service and interpersonal skills for dealing with different types of customers and clients
• Effective analytical skills for analyzing client data
• Time management and multitasking skills to handle multiple tasks and clients at once
• Results driven, persuasive with strong negotiation skills
• Strong organizational skills and attention to detail
• Proficient in use of technology solutions, for example, Salesforce or other CRM and the Microsoft Office Suite of products (Word, Excel, PowerPoint)

Preferred Skills:

• Enthusiastic self-starter with a high degree of self-confidence and motivation
• Dedication to professionalism and providing outstanding internal and external customer service
• Passion for sales and accountable to results
• Embraces and demonstrates "team" environment

Physical Role Requirements : Be seated at a computer intermittently for up to eight hours a day. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.


Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required, Bachelor's degree or equivalent industry experience preferred; Current valid driver's license and automobile insurance; Property and Casualty Insurance License is required to be obtained (at company expense) within first year of employment.


Minimum Experience required (number of years necessary to perform role): 5+ years of experience required and proven results in sales capacity, some experience in home warranty, insurance, or home building/real estate industry preferred

Travel: Resides full time in the geographic area supported. In a typical workweek, this role requires in-person presence approximately 4 out of 5 workdays, including driving a personal vehicle or other transportation to various realtor offices, attending in-person meetings, events, and conferences, and traveling to locations within driving distance or, as needed, by air.

Other/State Specific

The target earnings for this role are between $150k yearly and $180k yearly. Your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.