Systems Analyst Prin

Job Posting End Date 06-15-2026 Please note the job posting will close on the day before the posting end date. Job Summary Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes and leads infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices. Job Description What you’ll do: Develop and maintain UiPath automations (RPA), .NET applications and Power Automate business applications Provide Level 2 production support for business applications, including custom and vendor-based solutions. Maintain application availability and performance, and strict adherence to SLA requirements. Triaging, analyzing, and resolving ServiceNow Incidents and Service Requests (Sev1–Sev4) within defined SLAs. Perform root cause analysis (RCA) and implement preventive measures for recurring issues. Support and troubleshoot applications running on enterprise application servers. Perform application maintenance, enhancements, and modifications based on issues/bugs and business requirements. Execute upgrades, patches, configuration changes, certificate renewals, and environment health checks. Work within ITIL/ITSM processes, including Incident, Problem, Change, and Release Management. Collaborate with offshore support teams to ensure seamless 24x7 operational coverage. Participate in DR testing/validations, post patching validations, and storm mode validations Participate in on‑call rotations and provide after-hours or weekend support as required. Drive automation initiatives to reduce manual effort and improve operational efficiency. Maintain technical documentation, runbooks, and operational procedures. Support audit activities by responding to audit inquiries and evidence requests in accordance with established controls and policies. What we’re looking for: Education: Bachelor's degree in computer science, engineering, or related technical field is required. Experience: 7 years of relevant work experience is required. An equivalent combination of education and related experience may be considered. Core Skills & Technical Requirements: Strong knowledge and experience with: UiPath, Power Automate, .NET, Develop, enhance, and support UiPath automations Proven experience in Level 2 production support for high‑availability systems. Strong analytical, troubleshooting, and problem‑solving skills. Ability to work independently while collaborating with cross‑functional and offshore teams. Understanding web-based application architectures, including RESTful APIs, SOAP-based web services, and enterprise service integrations. Strong experience with Oracle Database, including advanced SQL and PL/SQL (functions, procedures, packages). Hands-on experience with ServiceNow for Incident, Service Request, Problem, and Change Management. Strong knowledge of ITIL frameworks and production support best practices. Experience working with offshore and onshore support teams American Electric Power (On-Site) #LI-Onsite #AEPCareers At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! Compensation Data Compensation Grade: SP20-008 Compensation Range: $98,993.00 - $128,688.00 The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics. At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.