Patient Service Coordinator

Emergency Department Patient Services RepresentativeFTE: 0.90 (70 hours per pay period)Shift Hours: 9:00 PM - 7:30 AM Shift(s): Nights and Every Other Weekend Shift Length: 10 hours Location: In-PersonPurpose of this position: Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.Responsibilities:Functions as a central point of communication for the unitProvides customer service for patients, visitors, guests, and the interdisciplinary health care teamPromotes organization and smooth functioning of unit and assists in maintaining unit efficiencyPerforms general receptionist dutiesCoordinates patient admissions, transfer and discharge process within EPIC and direct patient serviceCoordinates obtaining and maintaining designated supplies, equipment, and inventory for the unitProvides basic technical support and maintenance of computer functionsServes as a resource for health care team members, to assist them in navigating the electronic health recordMonitors, facilitates, and acts on orders