Patient Services Coordinator

Patient Services CoordinatorWe are seeking a patient services coordinator (PSC) to join our rehab team at Fairview Clinic in Eagan!The Patient Services Coordinator (PSC) performs a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. The PSC working in patient care settings is also responsible for greeting and checking in patients/visitors, providing and making sure patients fill out necessary forms as well as maintain a clean, welcoming environment. The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.FTE: 0.7, authorized for 56 hours per pay period.Schedule: Mondays and Tuesdays 7:30-6pm and Fridays 7:30-4pm.Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more!Fairview Rehabilitation offers a range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab's continuing education program offers 40+ continuing education courses per year at no cost to employees and further supports numerous external CE courses each year. As an industry leader in rehabilitative care with nationally recognized programs, our therapists play a meaningful role in helping patients reach their goals and live more fulfilling lives.ResponsibilitiesCompletes scheduling functionsDemonstrates excellent customer service skillsProduces efficient and accurate schedules and associated reportsRecords and updates schedule changes accurately, communicating changes to all involved staffSeeks out solution to time conflicts directly through parties involved and other available resources.Scans pertinent documents into the patient recordInforms patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancellingCompletes clerical and reception dutiesAnswers, screens, and responds to telephones callsReviews and routes scans, faxes, inter-departmental or postal service mailTakes and leaves concise messages for patients and responds as requestedMakes new patient packetsPulling and tallying dataWord processingReport developmentDevelops and implements office/department procedures to maintain systems and recordsOrders supplies and monitors par levels for the departmentLocates and orders repairs and service requestsMaintains databases, files and records on a regular basis according to established procedureCompletes the Medicare and Medical Assistance certification, as applicableThe PSC working in settings that are providing patient care are responsible for:Checking in patientsFacilitating all necessary paperworkObtaining all necessary patient consent and delivering privacy and bill of rights informationGathering patient demographicObtaining necessary signaturesEnsuring waiting room and front desk appearance is professional and cleanPreferred QualificationsVocational/Technical training orA.A./A.S.1 year experience as a scheduler/administrative assistant in a healthcare settingBenefit OverviewFairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: DisclaimerAn individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.EEO StatementEEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status