Patient Advocate

City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Leigh Hospital, located in Norfolk, VA, is hiring a Full-time, Day Shift Patient Advocate Shift/Hours: Full-time, 40 hours a week, working Day Shift from 9 a.m. to 5 p.m. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding services. Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patients rights; speaking out on the patients familys behalf when necessary. Staff education to improve patient satisfaction is also expected. Education High School Diploma or Equivalent (Required) Bachelors Degree (Preferred) Experience 2 years of customer service experience (Required) Two years experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult people and situations; and facilitating the conversion of diverse opinions/thoughts (Preferred) Mediation Experience (Strongly Preferred) Healthcare Experience (Preferred) Microsoft Office Experience (Strongly Preferred) Patient Advocate Experience (Preferred) Proficiency in Drafting Business Letters (Strongly Preferred) Strong Documentation Experience (Preferred) Keywords: Patient Advocate, Customer Service, Mediation, Advocate . Benefits: Caring For Your Family and Your Career Medical, Dental, Vision plans Adoption, Fertility and Surrogacy Reimbursement up to $10,000 Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long-Term, Short-Term Disability, and Critical Illness plans Life Insurance 401k/403B with Employer Match Tuition Assistance $5,250/year and discounted educational opportunities through Guild Education Student Debt Pay Down $10,000 Reimbursement for certifications and free access to complete CEUs and professional development Pet Insurance Legal Resources Plan Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Leigh Hospital, located in Norfolk, VA, is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the regions only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that wont heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission to improve health every day, this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.