Technology Site Support Lead

Title Technology Site Support Lead Requisition ID 72419 Date Apr 24, 2026 Location Greenfield, IN, US 46140 Description This is an onsite position requiring the team member to be onsite 5 days a week. No relocation is provided for this opportunity. West is expanding in Indiana with a cutting‑edge manufacturing facility designed to drive innovation, quality, and operational excellence. We’re seeking forward‑thinking professionals who excel in fast‑paced settings, lead with integrity, and value teamwork and continuous improvement. If you’re energized by building something new, fostering collaboration, and driving impact in a purpose‑driven industry, this is your opportunity to help shape the future of West and accelerate our mission to improve patient lives globally. Job Summary Working closely with the regional and global Digital and Transformation team, the role of the site services team is responsible for developing and efficiently operating all aspects of the site's infrastructure and end‑user devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance). Leading the site's workload distribution and coordinating with other teams and local management. This role will support the start‑up of a new manufacturing facility and will have the opportunity to set standards and drive culture at the site. Essential Duties and Responsibilities Provide support for IT systems and End‑Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems Subject Matter Expert for local site support on all major and more complex Digital and Transformation technologies Driving and coordinating IT security for local site with support from corporate Subject Matter Expert Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site‑specific IT services Participate in local, regional, and global Digital and Transformation projects, coordinate roll‑out of same on local site level and leading local Digital and Transformation projects Performs other duties as assigned based on business needs/Utilize and leverage Service Management tools for tracking of workloads Professional attitude in maintaining a clean, orderly and safe work area Exemplary behavior in IT security related topics Participate in “on‑call” support rotation Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct Compliance to all local site Environmental, Health and Safety regulations Compliance to all local site company policies, procedures and corporate policies Other duties as assigned Additional Responsibilities Bring a positive, can‑do attitude every day as we build and grow together. Contribute to ramping up a state‑of‑the‑art manufacturing facility from the ground up. Embrace change and innovation as we launch new operations at record speed. Work hard, stay flexible, and support your teammates to achieve shared goals. Take pride in producing high‑quality products that improve patient lives worldwide. Live West’s core values of integrity, teamwork, and accountability in everything you do. Be part of a culture that celebrates learning, problem‑solving, and continuous improvement. Show initiative and ownership while helping shape a safe, efficient, and high‑performing workplace. Grow your career and skillset in a dynamic, innovative environment where your contributions truly matter. Work independently and take initiative in areas that may not be formally assigned to you. Thrive in ambiguity and see change as an opportunity rather than a challenge. Work in an evolving fast‑paced environment where priorities shift, and new opportunities emerge regularly. Education Bachelor’s Degree in Computer Science or equivalent experience required Work Experience 5+ years of experience within IT support and / or IT operations, ideally in regulatory manufacturing environment required Preferred Knowledge, Skills and Abilities Excellent interpersonal skills and communication skills Strong service orientation Open to change and prepared to drive change Ability to work on own initiative and to meet strict deadlines Strong project management and coordination skills Experiences in collaboration within international teams Required Language: English Has advanced and specialized expertise, typically developed through a combination of job‑related training and considerable on‑the‑job experience Completes assignments and facilitates the work activities of others; may coordinate work beyond own area Proposes improvements to processes Acts as a lead, coordinating the work of others – but is not a supervisor Works autonomously within established procedures and practices Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description Support and contribute in Lean Sigma programs and activities towards delivery of the set target Able to comply with the company’s safety policy at all times Able to comply with the company’s quality policy at all times Desktop support incl. MS Office Suite; MS Windows Server administration; Network technologies/protocols and administration; Microsoft Active Directory #LI-AP1 #LI-HYBRID License and Certifications Information Technology Infrastructure Library (ITIL) Foundation Certification preferred Travel Requirements 10%: Up to 26 business days per year Physical Requirements Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. EEO Statement West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies is contingent upon the satisfactory completion of post‑offer background screening. #J-18808-Ljbffr West Pharmaceutical Services, Inc