Design Shop Advisor

Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation) Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers Create a warm, welcoming, inspiring on brand client experience Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals Resolve client needs quickly through swift communication and partnership from leadership Drive customer retention and loyalty through order and quote follow up Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program Other tasks assigned by Leadership Requirements 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry Excellent communication skills, willingness to engage with clients Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus A passion for the home design and ensuring an outstanding customer experience Willingness to ask questions and seek solutions; a self starter Ability to work in a team environment Strong sense of personal style #J-18808-Ljbffr