General Manager

Overview

Position Title: General Manager

Reports to: Chief Executive Officer

Pay Classification: Exempt

Pay Type: Salary

Summary

The General Manager is responsible for sales, operations, personnel management, and achieving or exceeding revenue and profit goals. As a rapidly growing company, the General Manager will be responsible for developing and executing initiatives to further the company’s goals.

Duties & Responsibilities

• Manage day-to-day operations.
• Assume full operational responsibility for profit and loss related activities.
• Manage three or more front line managers who, in turn, supervise a field workforce of sales and service teams offering HVAC and Plumbing products and services to both residential and commercial customers.
• Oversee successful execution of all Plumbing, HVAC, and Electrical service.
• Must have a comprehensive understanding of P&L and balance sheet statements.
• Help formulate and implement the strategic plan for the company and work with all levels of the company to execute.
• Develop and maintain a yearly marketing plan and budget.
• Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the company.
• Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings.
• Maintaining a working knowledge of competitors, developing innovations to maintain market lead, and sharing best practices with other members of management.
• Consistently administering company policies and procedures throughout the company.
• Uphold company’s Core Values.
• Collaborate with Ownership on long & short-term plans for company growth.
• Provide timely, accurate and complete reports on the operating condition of the company to Ownership.
• Work autonomously while ensuring Ownership expectations are readily met and exceeded.
• Foster a success-oriented, accountable environment within the company.
• Act as a strategic partner on the leadership team and liaison among the sales, service, installation, and operations departments.
• Provide oversight and accountability, Managers are on track and within budget.
• Maintain and enhance company culture.
• Update and enhance company culture as part of ongoing leadership responsibilities.
• Foster and maintain a collaborative leadership approach across departments.

Requirements and Qualifications

• Bachelor’s degree in business or related field.
• Minimum of 10+ years, verifiable full-time management experience in residential Plumbing or HVAC Industry.
• Working knowledge of residential Plumbing and or HVAC methods, techniques & systems; as well as codes.
• Professional degree preferably in Construction Management or equivalent desired but not required.
• Must embrace being constantly challenged to grow and improve operationally and professionally.
• Passion for and prior successful history of building high performing teams.
• Strong Leadership skills with ability to build consensus and gain buy-in.
• Maintain and enhance company culture.
• Demonstrate a willingness to take on new tasks with a general attitude that no task is too small or large, impossible, or cannot be improved.
• Valid Driver's License.

OUR TEAM MISSION

The relentless pursuit and commitment to excellence, for our Albuquerque Plumbing Family, our Customers, and our Industry.