Service Specialist, H2

Position Summary The Service Specialist – H2 is responsible for providing after‑market service and support of Plug Power’s GenFuel hydrogen utility infrastructure at customer sites. The role requires highly adept technical and troubleshooting skills both with electro‑mechanical and industrial gas systems. The specialist also trains and develops Field Service Technicians on H2 system maintenance, procedures, and troubleshooting to support daily operations. He/she serves as a critical interface to Plug Power customer stakeholders and acts as an ambassador for the company, helping maintain its reputation for reliability and service partnership. Job Description Position: Service Specialist, H2 Employment Type: Non‑exempt (Hourly) Department: Field Service Core Duties and Responsibilities Perform detailed surveys of the hydrogen infrastructure at customer sites. Maintain and service H2 systems at customer sites. Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel. Perform specialized service procedures including liquid tank repairs and vacuum jacket line repairs. Interpret wiring and piping diagrams. Provide emergency support service to customers as required. Train and supervise personnel on troubleshooting, maintenance, and service of hydrogen infrastructure. Provide customer training on their H2 systems. Troubleshoot and maintain high‑pressure hydrogen storage, delivery, and fueling systems. Perform special assignments including laboratory testing, field readiness demonstration testing, and marketing trade show support. Maintain ongoing communication with customer personnel regarding aftermarket support of hydrogen infrastructure. Provide regular feedback to company management regarding field maintenance issues. Complete administrative duties and documentation including expense reports, mileage logs, site, and system documentation. Exhibit and enforce safety procedures in the field and at customer sites. Represent Plug Power in a professional manner at all times and in all interactions. Perform all other duties as assigned. Qualifications Associate’s degree or vocational degree in engineering, electronics, pressurized systems, or other applicable field of study. High school diploma and 3+ years of experience considered in lieu of degree. Ability to travel up to 100% of the time as required. Desired Skills Electrical and mechanical troubleshooting and repair skills. Leadership experience, specifically in training and developing technical skills for employees. Uncompromising dedication to customer service excellence. Demonstrated analytical abilities with strong attention to detail. Superior communication skills. Proficient with Microsoft Office software. Ability to manage complex projects and multi‑task effectively. Ability to role‑model high standards of professionalism. Excellent follow‑through. Self‑motivated and driven. Highest ethical standards and commitment to work quality. Pay Rate $27.50 - $40.00 per hour. Benefits Health, Dental & Vision insurance eligibility starting from the first day of hire. 401(k) with 5% company match. Bonus eligibility. Paid time off including vacation, personal and sick time. Paid holidays. Wellness reimbursement program. Potential to apply for tuition reimbursement. Fertility and family building benefit. Employee referral program. Employee assistance program. EEO Statement Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr Plug Power