Senior Salesforce Developer

Sr. Salesforce DeveloperWe are seeking a highly skilled Senior Salesforce Developer who will serve as a technical leader and strategic contributor across our Salesforce ecosystem. This role requires deep mastery of Lightning Web Components (LWC/Aura), APEX, integration architecture, and advanced programmatic development across Salesforce Service Cloud and Field Service Lightning (FSL). The ideal candidate brings proven experience designing scalable enterprise solutions, guiding technical direction, and delivering complex multi-cloud implementations that span Service and Field operations. Expertise in Agentforce / AI-agent frameworks is strongly preferred.Key ResponsibilitiesTechnical Leadership & ArchitectureOwn end-to-end technical design for major Salesforce initiatives, ensuring scalable, secure, and high-performance solutions across Service Cloud, FSL, and integrated systemsDefine engineering standards, patterns, and best practices for LWC, APEX, integrations, and DevOpsPartner with architects to shape multi-cloud architecture, data models, and integration strategiesAdvanced Development & Platform EngineeringDesign, build, and optimize complex Salesforce components using LWC, Aura, APEX classes/triggers, asynchronous processing, and platform eventsLead development of Agentforce (service/field AI agents), embedding intelligent automation into agent and field workflowsArchitect and implement advanced Service Cloud capabilities including omni-channel routing, case automation, and custom agent experiencesOversee Field Service Lightning (FSL) implementations including scheduling logic, dispatcher console customization, mobile app extensibility, and emergency roadside workflowsIntegration & Data EngineeringArchitect and implement integrations using REST/SOAP APIs, Platform Events, Change Data Capture, and middleware (e.g., MuleSoft)Ensure data consistency and orchestration across Service Cloud, FSL, and external platformsEstablish patterns for error handling, monitoring, and high-volume data processingDelivery Ownership & GovernanceLead technical delivery for cross-functional projects, ensuring quality, timelines, and alignment with business objectivesBuild and maintain scalable release pipelines using Gearset, ensuring smooth integration with Git workflows, automated testing, and quality checksEnforce governance standards including security/sharing model, code quality, performance optimization, and compliance with Salesforce limitsMentorship & Cross-Functional CollaborationMentor and coach junior and mid-level developers, fostering a culture of technical excellenceTranslate complex technical concepts into clear guidance for business stakeholdersProactively identify platform improvements, emerging capabilities, and opportunities for innovationRequired QualificationsBachelor's degree in Computer Science, Engineering, or related field8+ years of hands-on Salesforce development experience in enterprise environmentsDemonstrated leadership in large-scale, multi-cloud Salesforce implementationsDeep expertise in:Lightning Web Components (LWC) and/or AuraAPEX (classes, triggers, batch/queueable jobs, asynchronous patterns)Service Cloud configuration and customizationField Service Lightning (service territories, scheduling, dispatcher console, mobile app customization)Integration frameworks: REST/SOAP APIs, Platform Events, CDCSalesforce DevOps using Gearset, Git-based workflows, and automated CI/CD pipelinesStrong command of Salesforce security/sharing model, data modeling, SOQL/SOSL, and performance optimizationProven ability to lead technical delivery, influence architecture, and drive engineering standardsPreferred QualificationsSalesforce certifications such as Platform Developer I & II, Service Cloud Consultant, FSL Consultant, Agentforce/Einstein certificationsExperience designing and deploying Agentforce or AI-driven digital agent solutionsBackground in insurance, field service, or roadside assistance domainsFamiliarity with middleware platforms (MuleSoft, Boomi) and third-party integrations (telemetry, dispatch, repair networks)Demonstrated leadership in setting technical direction, mentoring teams, and elevating engineering practicesSkills & AttributesExceptional problem-solving, debugging, and performance-tuning skills in complex Salesforce environmentsStrong communication skills with the ability to influence technical and non-technical stakeholdersStrategic thinker with a hands-on, delivery-focused mindsetCommitment to continuous learning, especially in emerging areas such as AI agents, automation, and large-scale orchestrationRemarkable Benefits:Health coverage for medical, dental, vision401(K) saving plans with company match AND PensionTuition assistanceFloating holidays and PTO for community volunteer programsPaid parental leaveWellness programsEmployee discounts (membership, insurance, travel, entertainment, services and more!)Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team."Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."AAA is an Equal Opportunity EmployerOur organization participates in E-Verify