Front Office Manager
Westgate Resorts
Company Description
Westgate Historic Williamsburg Resort in Williamsburg, Virginia, provides spacious, period-specific accommodations just a half mile from Colonial Williamsburg – allowing you the incredible opportunity to immerse yourself in American history while helping guests experience an amazing vacation getaway. In addition to providing easy access to Colonial Williamsburg, Westgate Historic Williamsburg Resort is located near Busch Gardens Williamsburg and Water Country USA. As part of Westgate Resorts, recognized by U.S. News?as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job Description
Oversee all front office operations. Assures guest satisfaction with room amenities and service. Resolve guest complaint in an efficient manner by performing the following duties.
Duties- Lead and manage all Front Office departments; Front Desk, Guest Services, and PBX, ensuring cohesive operations and exceptional guest service.
- Recruit, onboard, train, and terminate front office personnel, maintaining a high-performing and service-oriented team.
- Resolve guest complaints and service issues with empathy and efficiency, ensuring timely follow-up and long-term solutions.
- Oversee scheduling, payroll, and labor management, balancing operational needs with budgetary goals.
- Produce accurate room forecasts and collaborate with Revenue and Reservations teams to optimize occupancy and rate strategy.
- Maintain and manage the operational budget, identifying cost-saving opportunities without compromising service quality.
- Review nightly audit reports for accuracy and compliance, ensuring financial integrity and smooth transitions between shifts.
- Develop and deliver training programs for Front Office, Guest Services, and PBX teams, aligned with service standards and brand expectations.
- Act as Manager on Duty, representing resort leadership and supporting all departments during assigned shifts.
- Champion guest satisfaction platforms (e.g., Medallia, Google Reviews, Expedia), analyzing feedback and implementing strategies to elevate service scores across all touchpoints.
- Other duties as assigned.
Supervisory Responsibilities
- Directly supervises team members in the location.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include training and coaching team members.
- Planning, assigning, and directing work.
- Assisting in appraising performance and rewarding team members.
- Addressing complaints and resolving problems.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.
Qualifications
- High school diploma or general education degree GED.
- The Team Member must regularly lift and/or move up to 10 pounds.
- Follow instructions without close supervision.
- Must be able to work weekends and holidays as needed.
- Required to pass a background screen, drug test, and prove eligibility to work in the United States.
- 3-5 years of relevant experience in hospitality / Front Office, with demonstrated ability to manage different teams and guest experience.
- Proficient with computer software (including Microsoft Office).
- Commitment to delivering outstanding service and creating positive guest experiences.
Additional Information
Why Westgate?
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
- ...Do: You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk... ...Overseeing and participating in guest registration and check out. Managing, training, and scheduling the Front Office staff Carrying...SuggestedFull timeNight shift
- Front Office Manager Courtyard by Marriott Richmond Berkeley Richmond, CA Full-time Job Overview Courtyard by Marriott Richmond Berkeley is seeking an experienced and service-driven Front Office Manager to oversee front desk operations while supporting...SuggestedFull timeFlexible hoursNight shiftAfternoon shift
- ...The Front Office Manager is responsible for the management of all aspects of the Front Desk functions. This position will work shifts at the Front Desk running the day-to-day operations to oversee guest service, resolve guest concerns, and train Front Desk Agents....SuggestedFull timeContract workSeasonal workLocal areaFlexible hoursShift workNight shift
- ...the convenience of the city outside their front door yet surrounded by the beauty of the... ...associates ~ Discounts with our Crescent managed properties in North America for you &... ...in managing daily operations of all front office areas to ensure quality and service standards...SuggestedHourly payFull timeWork at officeLocal areaWorldwideFlexible hoursNight shift
- ...Position: Front Office Manager Exempt Reports To: General Manager Position Overview: Are you a current Front Office Supervisor, looking for your "next step"? Well then look no further! The Holiday Inn Charlotte Airport is looking for our next "Rock Star" to...SuggestedFull timeTraineeshipWork at officeNight shift
- ...RESPONSIBILITIES: ? Directly supervise all front office personnel and ensure proper completion of all front office duties. ?... ...areas, including the complimentary breakfast area. ? Act as the Manager on Duty (MOD) when the General Manager is not available....Part timeWork at officeShift workWeekend work
- ...Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards...Full timeTemporary work
- ...Alliance OBGYN is seeking an experienced and organized Front Office Manager to oversee the daily operations of our healthcare practice and ensure an exceptional patient experience. This key leadership role is responsible for managing administrative functions, supervising...Full timeWork at office
$21 - $25 per hour
...Full-time Description As our Dual Front Office Manager , you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are...Full timeLive inLocal areaFlexible hoursNight shift- ...Description The Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and...Full timeWork at officeNight shift
- ...Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business... ...communities throughout Florida and the tri-county area. Front Office Manager, War Memorial Organization: Florida Panthers...Full timeWork at officeNight shiftWeekend workEarly shift
- ...Full-time Description The primary function of the Front Office Manager is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment. The...Full timeRelocationNight shiftWeekend work
- The Front Office Manager is a key leader in delivering exceptional guest experiences. This role upholds and models the company’s values, fostering a culture of collaboration, intuitive service, and trans-local hospitality. The manager leads the front desk team with...Full timeLocal area
- ...The Front Office Manager is responsible for assisting in all aspects of the front desk, assisting in Sales, day-to-day staff management, and guests. He/She should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments...Full timeLocal area
- ...Purpose of the Position: Assists the Front Desk Manager/Front Office Manager by overseeing the responsibilities of the Front Desk staff. Ensuring that the guests are being serviced in a professional and competent manner. Essential Responsibilities:...Full timeLocal area
- ...Job Description Overview : As the Front Desk Manager you will manage the performance of the guest service specialists, guest service agents... ...counsels, and administers disciplinary procedures for front office staff. Monitors lobby and parking lot traffic and makes...Full time
- Front Office Manager: Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational...Daily paidFull timeTemporary workNight shift
$55k - $65k
This position is responsible for leading the Front Office Team through active, visible, and hands-on leadership at the front desk. We want... ...daily. - Strong problem-solver who can adapt quickly and manage real-time operational challenges. - Willingness to work a flexible...Full timeFlexible hoursShift workAfternoon shift- ...Position: Front Desk Manager JOB OVERVIEW : Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. REPORTS TO : General Manager ESSENTIAL JOB FUNCTIONS : # Interview...Full timeContract work
$14 - $15 per hour
Job Summary: We are looking for a Front Desk Supervisor to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring...Full timeLocal areaShift work$80k - $90k
...The Los Angeles Marriott Burbank Airport is seeking a dynamic and experienced Front Office Manager to take on the challenge of a unique position within a 488-room hotel that boasts 50,000 square feet of event space. The Los Angeles Marriott Burbank Airport is conveniently...Full timeLocal areaWeekend work- We are looking for a highly organized candidate with excellent people skills for the position of Front Office Manager. As part of the initial first 10 minutes of a guests experience, the Front Office Manager is responsible for making lasting first impressions, starting...Full timeTemporary workShift work
- ...that walks into your hotel. You are diligent in ensuring the front office team has great attention to detail and you are able to motivate... ...business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the...Full timeLocal areaShift work
- ...The is seeking an experienced Front Office Manager to join our team. This position is 100% on-site, no remote work. The DoubleTree by Hilton Hotel Miami Airport Convention Center is conveniently situated just south of Miami International Airport off the Dolphin...Full timeWork at officeRemote workRelocationFlexible hoursShift workNight shift
- ...that is greatly admired. Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The... .... The Surrey, a Corinthia Hotel is seeking to recruit a Front Office Manager. The Front Office Manager plays an important role in...Full timeShift work
- ...and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each... ...Concert Hospitality has an amazing opportunity as a Front Office Manager About Capital Suites Hotel We're in downtown...Full timeFlexible hours
- ...Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the... ...focused, data-driven, and results-oriented. Summary: The Front Office Manager (FOM) is responsible for consistently delivering...Full timeSeasonal workWork at officeLocal areaAll shiftsShift workWeekend workDay shiftAfternoon shift
- ...appointments, rebook clientele maintain log of sales, rebooks…etc sales of memberships, gift cards and packages monitor and maintain office equipment control inventory tidy and maintain the reception area and office Qualifications high school diploma...Full timeWork at office
- ...features 130 rooms including 7 suites, complimentary continental breakfast, an indoor pool, arcade, and fitness center. The Front Office Manager at Hershey Inn & Suites oversees all high guest contact operations to establish an environment of hospitality excellence....Full timeWork experience placementWork at officeShift workNight shiftAfternoon shift
$65k - $75k
...Front Office Manager Salary Range $65,000 - $75,000 annually Who We Are At Canopy by Hilton Baltimore Harbor Point , we deliver a vibrant, neighborhood-inspired guest experience in the heart of Baltimore’s waterfront community. We believe hospitality is...Daily paidFull timeNight shiftWeekend workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Office Manager. Be the first to apply!

