Customer Service Representative

Customer Service Representative

Quality Carriers is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry-leading transportation services to our customers. We are looking for an energetic, reliable Customer Service Representative to join our team in South Gate, CA. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity.

Compensation and Incentives: $25.00 to $27.00 DOE

Job Summary

The CSR will be responsible for managing the relationship with an assigned group of customers. The CSR is required to make decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers. This decision should be driven by consignee locations (to ensure drivers needs are met) and rate concerns, always working to generate maximum revenues.

Duties and Responsibilities

• Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI And accurately enter them into the TMW Order Management System
• Solicit Freight from customers as directed by TM and or terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility
• Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes
• Work with Planners, Drivers and other terminal personnel to ensure all Customer requirements are met, Track all loads in TMW/ISAAC/internal software to proactively identify service concerns
• Communicate issues on orders with customers, negotiating necessary changes that may be required due to the incident/issue
• Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations
• Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers and all service issues get properly documented in the NCR system
• Perform miscellaneous duties as assigned
• The ability to create custom manifests for international freight

Benefits

• Medical
• Dental/Vision
• Basic Life/Voluntary Life
• Short Term and Long Term Disability
• Generous Paid Time Off/ Holiday Schedule
• Employee Assistance Program
• Employer Matching 401K

Requirements

Skills and Abilities:

• Strong Skills in MS Office (Excel, Word, PowerPoint)
• Ability to function as part of a team at a high level
• Critical Thinker
• Strong communication skills (both verbal and written)
• Experience with Google Apps preferred
• Familiarity with transportation software, such as EDI, TMW, and Electronic Logging Devices, a plus
• Bilingual English and Spanish, written and spoken in markets, where applicable

Education:

• High School Diploma or GED equivalent, required.

Additional Job Information

Work Schedule:

• This is a full-time position, and days and hours of work are Monday through Friday, 7:30 am 4:00 pm. While in training the start time will be 8:00 am.

Equal Employment Opportunities

Winsome Enterprises Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.