Logistics Customer Service Representative
$22 - $23 per hourIntegr8staff
Logistics Customer Service Representative
Company Location Compton, CA Fully On-site, No Remote Temp-to-hire Pay Range; $22-23/hr. DOE
Job Summary of the Logistics Customer Service Representative position
Integr8staff seeks a bilingual English/Spanish Logistics Customer Service Representative to support customers by providing helpful information, answering questions, and responding to all concerns they may have.
Responsibilities of the Logistics Customer Service Representative position
- Receive and process outbound orders by EDI system, phone fax, or email in our in-house WMS system 3PL Central.
- Prepare routing information, schedule appointments with carriers and shipping documents that would include labeling information.
- Create bills of lading (BOL) and review shipping instructions, forward or provide all paperwork to the warehouse shipping clerk.
- Speak with customers by phone/email regarding returns, shipments, deliveries, and inventory status.
- Notify the customer of shipping dates, anticipated delays, or any additional information that may be required by the customer.
- Prepare any follow-up requests for shipments or deliveries to ensure delivery can be made by the specified dates required.
- Make changes to or cancel orders/back orders ONLY if customer approves or requests to do so.
- Process inbound returns as requested and forward shipping and receiving information via email.
- Send daily, weekly, or monthly reports to customer as requested.
- Update the customers with any issues in a timely manner so we can come up with a solution.
- Provide the warehouse with all requirements specified for the accounts you are handling.
Requirements of the Logistics Customer Service Representative position
- High school diploma or equivalent are required.
- At least 2 years of logistics, trucking, 3PL customer service.
- Strong communication and problem-solving skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Detail-oriented with strong follow-up and time management skills.
- Ability to build positive working relationships with drivers, carriers, customers, and internal teams.
- Basic computer proficiency and ability to learn company systems quickly.
- Bilingual English/Spanish is required.
- Updated resume is required for consideration.
- Only local candidates will be considered - position does not offer relocation or visa sponsorship.
Vacancy posted 5 days ago
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