Logistics Customer Service Representative

Job Description

Job Description

Job description

Our global 3rd Party Logistics company is currently seeking a Logistics Customer Service Representative. The position provides support to customer accounts, ensuring satisfaction by addressing customer support needs and requirements. Responsible for the logistical processing of customer orders, including coordination with vendors, customer service representatives, billing representatives, warehouse operations and shipping & receiving teams. The Customer Service Representative provides periodic reports to customers and executes implementation of new customers as assigned. The Customer Service position works with all divisions of the company and must be able to effectively interact with any level.

For a quick response & interview please text the word (DOM) View phone number on us.fitly.work

Logistics Customer Service Representative Shift:

• Monday – Friday
• 1st Shift

Must be flexible with schedule during training:

• 7:00am - 3:30pm
• 8:00am to 5:00pm

Logistics Customer Service Representative Pay:

• Starting at $20 - $22 / hr DOE

Logistics Customer Service Representative Responsibilities:

• Addressing day to day customer needs and requests.
• Conduct should be professional with good communication skills. Professional phone and email manner and communication skills.
• Extreme attention to detail and ability to multitask on several projects or customer requests/orders.
• Working with operations to resolve customer service issues.
• Assisting with customer billing issues.
• Ensuring vendor information is complete in the system.
• Maintains customer records by updating account information.
• Preparing shipping documents (i.e. – Labels/Compliance labels, BOL’s, etc.)
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed.
• Cross training as required.
• Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
• Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
• Other duties as assigned by management
• Additional Job Description

Customer Service Representative Qualifications:

• Must be able to pass a Drug test and Background check
• Good job stability
• Must have reliable transportation.
• Ability to work individually or with a team
• 2+ years of Logistics Experience
• Ability to use Warehouse Management Systems (WMS)
• Must be able to read, write and speak English fluently.
• Two years of domestic logistics, or related experience are required.

For a quick response & interview please text the word (DOM) View phone number on us.fitly.work

\nCompany Description

We are a national staffing company that has sites across the US. We offer great pay, benefits, and room to grow. Our mission is to have the strongest team. Our success is measured by the success of each individual within our team and the success of our clients.

Company Description

We are a national staffing company that has sites across the US. We offer great pay, benefits, and room to grow. Our mission is to have the strongest team. Our success is measured by the success of each individual within our team and the success of our clients.