Business Relationship Manager

Symetri US is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class engineering, design, process automation, and data management technologies. We are seeking a Business Relationship Manager that is passionate about supporting our customers. We provide our team members the room to grow and the support & leadership to succeed with great earning potential. POSITION SUMMARY The Business Relationship Manager demonstrates a passion for customer service by focusing on supporting customers through onboarding, customer service calls, and contract renewals. The role also includes supporting the outside sales team in efforts to gain new business. PRIMARY DUTIES AND RESPONSIBILITIES Renew annual software and service contracts for territory sales Act as the main point of contact for customers, resolving their issues directly or routing them to the appropriate team member for incoming calls, chats, and market qualified leads Take ownership of the customer relationship, making decisions that prioritize the customer's best interests Quote, track, and close Autodesk subscription renewal contracts Quote, track, and close Symetri support contracts and other Symetri products Quote, track, and close transactional sales orders Ensure order accuracy Communicate and notify customers of policy changes, product promos, etc. Customer outbound communications that support client business outcomes. Manage customer contracts in CRM Identify, research, and resolve customer issues proactively Continued self-training on the industry products, services, and Symetri Technologies Perform additional duties as requested or assigned QUALIFICATIONS College degree or equivalent work experience 1 to 2 years successful experience in a Customer Service Role or Inside Sales Role Experience working with CRM systems is very helpful PREFERRED KNOWLEDGE, SKILLS & ABILITIES Working knowledge of Windows environment and Microsoft Office products. Knowledge of Customer Relationship Management (CRM) systems Professional writing and verbal communication skills Ability to communicate thoughts and information via phone or email clearly and concisely Ability to work collaboratively with others Ability to work independently and take ownership in work completed Ability to contribute and work well on a team Skill in using talents to positively affect customer experiences Highly organized and detail oriented COMPENSATION Salary (based upon experience) plus Performance Based Pay (PBP). BENEFITS 2 weeks PTO annually plus flexible paid time off D3 Observed Standard Holidays Company group health insurance, nominal fee for employee coverage Short-term & Long-term Disability included 401K Program with D3 matching up to 4% of your base salary Eligibility of Benefits as follows: Insurance coverage(s), paid holidays, 401k, vacation starts the first of the month following 30 days of employment EOE/Veteran/Disabled Seniority level Entry level Employment type Full-time Job function Sales and Business Development Software Development #J-18808-Ljbffr