Global Customer Marketing Discovery, Analyst

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Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview
We're looking for an organized, detail-oriented Analyst to join our Customer Advocacy team. In this role, you'll support the programs that bring our customers' success stories to life - helping identify strong advocates, coordinate content development, and keep our reference pipeline running smoothly. This is a great opportunity for someone who loves operational work, wants exposure to marketing and customer engagement, and is ready to learn in a fast-paced environment.

Responsibilities

• Pipeline Support: Help identify potential customer advocates by researching account health data and success milestones. Assist in maintaining an up-to-date pipeline of customers available for advocacy opportunities.
• Reference Program Coordination: Support 1:1 reference requests by matching customer advocates to sales and marketing needs. Help keep reference data accurate and track usage to avoid over-tapping the same customers.
• Content Coordination: Assist in managing the workflow for customer success stories - from initial outreach through publication. You'll coordinate across teams to keep projects on track.
• Reporting & Operations: Build and maintain reports and dashboards in Salesforce to track program activity and impact. Help document processes to improve team efficiency and scalability.

Your Background

• Experience: 1-2 years in marketing, customer success, project coordination, or a related field. Internship experience welcome.
• Technical Skills: Comfortable working in Salesforce and MS Office/Google Workspace. Familiarity with marketing or reference tools is a plus.
• Project Coordination: Able to manage multiple tasks and timelines, stay organized, and follow projects through to completion.
• Communication: Clear, professional communicator who can work effectively with both internal teams and external customers.
• Detail Orientation: You catch things others miss and enjoy building tidy, reliable processes.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: