Customer Service Representative

Customer Service Representative

Abracon, LLC, is a leading supplier of RF, Timing & Magnetic Components to customers around the globe. At Abracon, we transform ideas into products that meet the opportunities of tomorrow. Headquarters in Bee Cave, Texas, Abracon has sales, engineering, and operations teams around the globe. Our innovative products are suitable for IoT solutions in markets spanning communication, transportation, industrial, medical, consumer, aerospace & defense, and beyond.

We are looking for a Customer Service Representative to join us in our Bee Cave, TX office. This team member will serve as a critical partner to our customers, owning relationships with assigned accounts and acting as a trusted point of contact. This role requires a proactive, solutions-oriented professional who can manage high-volume communication, anticipate customer needs, and drive resolution with urgency and accuracy. Success in this position is defined by strong relationship management, decisive problem-solving, and the ability to operate effectively in a fast-paced, dynamic environment.

Responsibilities:

• Own end-to-end order management, ensuring accuracy from entry through fulfillment
• Proactively manage customer accounts, identifying and resolving issues before they escalate
• Partner cross-functionally to resolve order discrepancies quickly and effectively
• Monitor and take action on open order backlogs to meet customer expectations and delivery timelines
• Prioritize and expedite urgent orders, balancing customer needs with operational constraints
• Manage high-volume customer email communications, ensuring timely, clear, and professional responses while maintaining strong organization and follow-through

Skills:

• Excellent written and verbal communication skills, with a strong emphasis on professional email communication
• Strong critical thinking and problem-solving skills with the ability to make sound decisions independently
• Ability to manage competing priorities in a high-volume, fast-paced environment
• Proven ability to build and maintain strong customer relationships
• High attention to detail and accountability for accuracy
• Strong proficiency in Microsoft Office, particularly Outlook for high-volume communication, Excel for tracking and reporting, and Teams/SharePoint for collaboration
• Demonstrates a sense of urgency, ownership, and accountability for customer outcomes

Qualifications:

• High School Diploma or GED required
• 2+ years' experience in customer service, order management, or high-volume customer operations environments

Shift 7am - 4pm M-F