Patient Services Representative-Receptionist
Southlake Orthopaedics
Job Description
Job Description
POSITION SUMMARY:The Patient Services Representative (PSR) serves as the first point of contact for patients-both in person and over the phone-and is responsible for delivering a seamless, compassionate, and efficient patient experience. This role combines front desk responsibilities with call center functions, including appointment scheduling, insurance verification, and patient intake support. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment that requires excellent communication and problem-solving skills.QUALIFICATIONS AND SKILLS:High School Diploma or equivalent required6 months of experience in a medical office or call center environment, preferably in a healthcare setting.Knowledge of EHR systems and medical terminology is highly desirable.Strong communication and interpersonal skills.Ability to multitask and work independently in a fast-paced environment.Proficiency in Microsoft Office and other relevant software platforms.Exceptional attention to detail and organizational skills.ESSENTIAL RESPONSIBILITIES: Patient Communication & Customer ServiceAnswer incoming calls promptly and courteously in a high-volume call center environment.Greet patients and visitors warmly and professionally at the front desk.Respond to patient questions and concerns regarding services, appointments, billing, and referrals.Maintain a positive and compassionate approach in all interactions with patients, families, staff, and providers.Scheduling & CoordinationSchedule appointments for new and established patients using electronic scheduling software.Confirm and update appointments and insurance eligibility.Coordinate patient referrals and ensure referral documentation is complete.Obtain prior authorizations and pre-certifications when required.Patient Intake & DocumentationAccurately collect, verify, and input patient demographic and insurance information into the Electronic Health Records (EHR) system.Create and maintain patient charts with up-to-date contact, pharmacy, and physician information.Distribute and collect appropriate pre-visit documents and ensure they are completed and scanned into patient charts.Front Desk OperationsCheck patients in and out with accuracy and efficiency.Collect copays and outstanding balances; issue receipts and maintain accurate financial records.Monitor and prepare the daily appointment schedule.Maintain the cleanliness and organization of the front desk and lobby areas.Ensure forms, supplies, and patient-facing materials are stocked and available.Insurance & Referral ManagementVerify insurance coverage and obtain necessary referrals from primary or referring providers.Communicate with insurance companies to facilitate eligibility checks and pre- authorizations.Escalate urgent or unresolved issues appropriately to ensure timely patient care.WORK ENVIROMENT:This position operates in both a clinical front office and a call center setting.Requires sitting, standing, and walking for extended periods.Must be able to lift up to 25 lbs occasionally (e.g., stocking forms/supplies).OTHER DUTIES:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.You must be able to pass a pre-employment background check and drug test for employment at Southlake Orthopaedics. Any job offer will be contingent on the results of such background check and drug test.
Job Posted by ApplicantPro- ...delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform. Full-time Patient Service Representative Schedule: Monday-Friday 11am-7pm Lumexa Imaging partner American Health Imaging has an entry-level Patient...SuggestedFull timeWork at officeMonday to Friday
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$18 - $22 per hour
...Company We are seeking a friendly, organized, and patient-focused Patient Services Representative to join a growing healthcare organization dedicated... ...Previous medical front desk, patient services, medical receptionist, patient access, or healthcare customer service...SuggestedReliefWork at officeLocal areaMonday to FridayShift work- ...to performing scheduling, registration, patient pre-admission and admission, reception... ...demographic information. Patient Access representatives also must employ proper, compliant... ...techniques before, during & after date of service. Include the following. Others may be assigned...SuggestedWork at officeLocal area
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...First Impression Receptionist Schedule: Monday-Friday 8am-5pm Pay Range: $15.25-19.60... ...hour, dependent on experience Serves patients by greeting and helping them; scheduling... ...provider of patient's arrival; reviewing service delivery compared to schedule; reminding...Hourly payWork at officeMonday to FridayFlexible hours$15.25 - $19.6 per hour
...geographic location. SUMMARY Serves patients by greeting and helping them; scheduling... ...of patient's arrival; reviewing service delivery compared to schedule; reminding... ...being performed by the First Impression Receptionist. They are not to be construed as an exhaustive...Hourly payWork at officeMonday to FridayFlexible hours- ...special: A team that is passionate about making an impact on our patients’ lives each and every day. Unlike the typical hospital setting... ...experience along the way. General Overview: Acts as receptionist for all corporate personnel answering all incoming telephone calls...Work at office
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$16.5 - $19 per hour
...Care, we're not just treating patients – we're revolutionizing how... ...a detail-oriented Medical Receptionist to be the face of our clinic... ...Meticulously verify coverage BEFORE services are provided, prevent claim... ...to building a team that represents a variety of backgrounds,...Hourly payFull timeTemporary workWork at officeFlexible hoursShift workWeekend workAfternoon shift- ...dental practice needs a Spanish and English-speaking front office receptionist. Great pay with benefits and bonuses available! Our office... ...working environment and our number one priority is to satisfy our patients. We are quickly growing and expanding our facilities and...Full timeTemporary workWork at office
$69k
...Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths... ...and relationship-building skills Sales or customer service experience is helpful but not required Qualifications...Remote workWork from homeFlexible hours- Description The Clinical Aide is responsible for scheduling and transporting individuals to medical and dental appointments, assisting during examinations, and maintaining accurate documentation and communication with medical professionals. This role ensures a safe...Work at officeLong distance
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