Data entry

Transaction Processor Associate II

Location: East Hartford, CT 06108 Pay Rate: $20.69/hour Schedule: Full-Time | MondayFriday, 8:30 AM 5:00 PM

Position Overview

We are seeking a detail-oriented Transaction Processor Associate II to join our team in a high-volume administrative environment. This hybrid role focuses on transaction processing, data entry, and light customer support within financial assistance programs (e.g., SNAP).

Key Responsibilities

• Process and submit denial letters and eligibility documents with accuracy and compliance.
• Perform data entry and screen consumer information across multiple systems.
• Maintain high productivity, accuracy, and quality (QAP) standards.
• Research, analyze, and update consumer records as needed.
• Communicate with clients via written and verbal channels.
• Support the call center team with inbound inquiries during peak times.
• Document all interactions and updates accurately.
• Meet contract deadlines and adhere to attendance/compliance policies.

Required Qualifications

• High School Diploma or GED.
• Meet at least two of the following:
• Associate's degree or higher
• 6+ months of call center or customer-facing experience
• Experience processing eligibility or transactional data
• Typing speed of 40+ WPM
• Strong attention to detail and ability to work in a fast-paced, structured environment.

Preferred Qualifications

• Experience with public assistance programs (SNAP, Medicaid, etc.).
• Background in high-volume processing or back-office operations.
• Customer service experience handling sensitive situations.

Work Environment & Additional Details

• Hybrid/onsite model in East Hartford, CT.
• 40-hour workweek with weekly time reporting.
• Background check and drug screening required.