Service Operations Coordinator

Description

The Service Operations Representative serves as a primary point of contact for our Customers, Third-Party Service Providers, and internal Field Sales and Service team members who need support. This role is responsible for delivering exceptional customer support, coordinating service requests, managing order and service communications, and ensuring timely resolution of customer inquiries and equipment service needs. The position supports both customer care and field service operations by providing accurate information, dispatching service resources, maintaining service records, analyzing inventory, monitoring sales orders, and ensuring customer satisfaction through proactive communication and problem resolution.

Essential Duties and Responsibilities

• Serve as the primary point of contact for customers, field sales & technicians, and third-party service providers by handling inbound and outbound phone calls and emails in a professional, courteous, and solution-oriented manner.

• Respond to customer inquiries regarding account information, product details, part numbers, pricing, availability, order status, shipment schedules, and service requests.

• This role supports the sales and service needs of our customers and the department, with the mixed responsibilities changing as needed.

• Receive, prioritize, schedule, and dispatch service requests while coordinating service activities to ensure timely completion and customer satisfaction.

• Monitor work order progress and communicate service status, updates, delivery schedules, and resolution details to customers and service partners.

• Resolve customer concerns, complaints, and service-related issues by identifying appropriate solutions and escalating complex or critical matters when necessary.

• Process credits, rebills, purchase orders, rentals, demo assets, new accounts, and other operational transactions in accordance with company policies and procedures.

• Maintain accurate documentation, service records, reporting, timekeeping information, and administrative processes to support operational effectiveness.

• Collaborate with internal teams and external partners to meet contractual commitments, service level objectives, and customer expectations.

• Ensure service requests, customer inquiries, and operational activities are completed accurately, efficiently, and within established timelines.

• Maintain required training and operational knowledge while consistently meeting customer service performance standards and business objectives.

General Responsibilities

• Prioritize customer requests and service activities in a fast-paced environment.

• Phone inbound/outbound of about 10-20 calls daily.

• Demonstrate accountability, professionalism, and a customer-first mindset.

• Support continuous improvement initiatives and perform other duties as assigned.

Qualifications

• Minimum 2 years of experience in customer service, call center, dispatch, field service coordination, manufacturing, or a related operational environment preferred.

• Experience with an ERP and CRM system is a plus

• Experience coordinating service activities or work orders is a plus.

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MN.

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Plymouth,MN.

This position is anticipated to close on Oct 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.