Installation Operations Coordinator

Job Description

Job Description

The Coordinator serves as the primary liaison between customers and the installation workforce to ensure a seamless, high-quality installation experience. This role interfaces daily with installers, clients, service providers, internal Crew2 personnel, and homeowners to support effective scheduling, communication, and issue resolution.

Essential Responsibilities

Customer Experience

• Coordinate and manage daily installation schedules and timeframes.
• Conduct proactive outreach to customers to review installation timing, requirements, and expectations.
• Respond promptly to incoming customer calls and service requests.
• Follow up post-installation to confirm satisfaction and close out service needs.
• Serve as the primary point of contact and problem solver when issues arise during the installation process.
• Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented.
• Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results.

Installer Engagement

• Coordinate and dispatch work orders to service providers daily.
• Communicate installation expectations to installers and ensure customers are prepared for service.
• Confirm completion of work and verify customer satisfaction.
• Foster a positive professional environment that supports service provider engagement, retention, and recruitment.
• Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns.
• Ensure timely and accurate payment to service providers.

Production Team Partnership

• Support the production team in achieving operational excellence and delivering exceptional customer outcomes.
• Collaborate closely with internal partners to strengthen service quality and elevate the Crew2 customer experience.

Education & Experience

• Associate degree in Business, Construction Management, Project Management, or a related field required; OR
• Equivalent combination of education and related work experience.
• Bachelor’s degree in a relevant field preferred.

Skills & Competencies

• Strong personal leadership with the ability to work independently and influence outcomes.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities, capable of building productive relationships with diverse stakeholders.
• Customer-focused mindset with a commitment to service excellence.
• Working knowledge of Crew2 programs, products, and services.
• Experience within the building trades, installation, or construction service environment preferred.
• Demonstrated problem-solving skills with creativity, resourcefulness, and urgency.
• Ability to manage multiple priorities and competing demands in a fast-paced environment.

\nCompany Description

We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.

Company Description

We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.