Senior Business Analyst

Job Type: Permanent Build a brilliant future with Hiscox Job Title: Senior Business Analyst Location: Atlanta, GA, Boston, MA, Hartford, CT, Manhattan NYC Reports To: Business Analysis Director Summary: The Senior Business Analyst is a detailed oriented individual who plays a key role in shaping solutions that support underwriting, rating, quoting, binding, and claims management processes across the Hiscox insurance portfolio. This role is ideal for someone who thrives in a fast-paced environment, brings strong insurance domain knowledge—especially in small commercial or specialty lines—and has a proven track record of driving business and technology alignment. You’ll work cross-functionally with underwriting, claims, operations, and technology teams to deliver practical, scalable solutions that support business goals and improve the end-to-end customer and agent experience. Key Responsibilities: Hands-On Analysis & Delivery: Serve as a lead analyst on initiatives involving underwriting, rate/quote/bind workflows, policy lifecycle changes, and claims enhancements. Elicit, analyze, and document detailed business and functional requirements through stakeholder interviews, workshops, and data analysis. Map and evaluate current state business processes; identify opportunities for improvement and define optimized future-state workflows. Partner with product owners, architects, and developers to shape viable solutions and ensure technical delivery aligns with business needs. Support development and testing teams through story refinement, acceptance criteria, and defect triage. Stakeholder Collaboration: Act as a bridge between business users and technical teams to ensure mutual understanding and successful delivery. Translate complex business needs into clear and actionable artifacts (e.g., process flows, data mapping, user stories, BRDs). Facilitate solution design discussions, prioritization workshops, and backlog grooming sessions. Domain Expertise: Apply deep knowledge of P&C insurance operations, with a focus on rate, quote, bind, endorsement, renewal, and claims processes. Bring working knowledge of rating engines, policy administration systems, and claims platforms (e.g., Duck Creek, Guidewire, Majesco, or similar). Stay informed of regulatory and compliance considerations that impact underwriting and claims. Qualifications: 5+ years of business analysis experience in the Property & Casualty insurance industry, preferably with direct exposure to small commercial, specialty, or personal lines. Demonstrated experience supporting rate/quote/bind processes and claims lifecycle initiatives. Strong analytical and problem-solving skills with attention to detail and business context. Proficient in creating process maps, use cases, user stories, data dictionaries, and functional specs. Experience with Agile and hybrid delivery methodologies and tools (e.g., Jira, Confluence, Visio, Lucidchart). Strong interpersonal, communication, and facilitation skills across technical and non-technical stakeholders. What Hiscox USA Offers: Competitive salary and bonus (based on personal & company performance) 401(k) with competitive company matching Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care) Company paid group term life, short- term disability and long-term disability coverage 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days Paid parental leave 4 week paid sabbatical after every 5 years of service Financial Adoption Assistance and Medical Travel Reimbursement Programs Annual reimbursement up to $600 for health club membership or fees associated with any fitness program Company paid subscription to Headspace to support employees’ mental health and wellbeing Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program Dynamic, creative and value-driven culture Modern and open office spaces, complimentary drinks **This position is hybrid and requires two (2) days in our office weekly if the candidate is near one of the locations listed** Salary Range: $100-$130k The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. About Hiscox: As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. About Hiscox USA: Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance) #LI-RM1 Work with amazing people and be part of a unique culture If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us. If this is your first time visiting our career site and you wish to stay in touch please select the 'Introduce yourself' button on the top right. This will allow us to contact you with suitable vacancies. If you are a returning prospect and wish to view our current vacancies please Search for Jobs using the link on the top right. We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.