GENERAL MANAGER

General ManagerPiccadilly Inn - Fresno, CA 93727OverviewSalary Range $115,000.00 - $150,000.00 Salary/yearDescriptionAbout our company:Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey—inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions.Primary mission:Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel employees to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.SCOPE OF WORK + TEAMReports to Vice President of OperationsReport to vice president concerning overall performance of property and accomplishments within the operation.Participate in community affairs and maintain positive public image for OLS Hotels & Resorts. Meet with potential and current clients and promote hotel.ResponsibilitiesPerform administrative duties including: clearly defining operating objectives, setting goals, striving for continual performance and improvement, reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments; periodically review selling prices and implement changes to maximize profits.Oversees and coordinates Forecasts and Budgets, following specified procedures and meeting posted deadlines. Accountable to explain wide deviation from Forecast, particularly the Monthly Revised Forecast. Budgets must not be overspent and all major expenditures require approval from Regional Vice Presidents even after original board approval. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc.Keep abreast of local, state and federal while ensuring that wage and hours laws, business taxes, liquor laws, need for permits and licenses, OSHA and EEOC requirements met and required records are maintained. Insist on the implementation of strong programs in relation to energy conservation, minority relations programs, safety and security, big four and other operated expenses. Supervise effective administration of programs and relentlessly seek ways to improve.Interview, hire supervise and counsel department heads and supervisors in the efficient operation of their respective area(s). Establish and maintain an effective training program for all departments to assure qualified service to our guests throughout the hotel. Meet with, develop and delegate improvement plans for operation and review performance of management team. Build and maintain a group of professional, competent, department heads and supervisors. Form a team that provides leadership to rank and file employees and develop an "Esprit de Corps" and all else engendered in good management that would provide the foremost service and facilities to the guest of the hotel under your direction.Physically tour and visually inspect property on a daily basis. Monitor cost control, properly condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with employees and customers. Have on hand a perpetual inventory describing each guests room condition. Submit and update detailed Rehabilitation program for each calendar year.Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee. Develop and maintain aggressive and imaginative marketing and sales effort to increase hotel occupancy and to generate increased food and beverage sales.QualificationsEXPERIENCE:Prior Experience: 1+ Previous sales events, hospitality, and/or secretarial experience preferredIT Expertise: Minimum of three-year experience as Executive Assistant Manager and/or Resident Manager. Experience in all phases of hotel management, including sales and marketing in a first-class hotel organization, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms, housekeeping, resort maintenance, landscaping and wildlife, and administration of services, i.e., water sports and optional activities.Education: College Degree or equivalent education, i.e., hotel Business College.Subject Expertise: Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hotel law, and the development of long-range planning.Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.Must be service oriented with excellent customer service and sales skillsMust be able to effectively communicate to guests, management, and coworkers and read, write and understand the English languageMust be energetic and outgoingMust possess excellent interpersonal and organizational skillsMust be able to follow directions with attention to detail, speed and accuracyMust be a team player with the ability to work under minimal supervisionMust be able to multi-task in a fast-paced work environmentMust be able to understand and work with basic financial information and solve basic arithmetic problemsMust be able to type 45 wpm and have the ability to input data and access information on the computerMust have proficient working knowledge of Microsoft Office, Opera; preferred.Must be able to exercise confidentiality and discretion.OTHER EXPECTATIONS:Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.Demonstrate a working knowledge of all company safety and security procedures.Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.BenefitsSpringboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:Competitive Base SalaryPTOMedical, Dental, Vision, Life, Pet Insurance401KCostco MembershipBereavement LeaveManagement Contract Referral ProgramEducation AssistanceEmployee Rates at all of Springboard Hospitality's 35+ HotelsMonthly Cell Phone StipendDry Cleaning ServicesHotel Level Executive Bonus ProgramRetention BonusesLead Share ProgramAssociate of the Month/Quarter & Company-wide Associate of the Year ProgramsAssociate Referral Bonus ProgramSpringboard Hospitality Core ValuesCONNECTED. We are plugged into people, technology and the cutting edge of culture.INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.COLLABORATIVE. We are collaborative and believe